Community Service Specialist
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Community Service Specialist
Salary
$22.20 - $24.39 Hourly
Location
City Hall
Job Type
Regular, Full-Time
Job Number
00634
Department
Police Department Civilian
Opening Date
01/12/2026
Closing Date
1/26/2026 11:59 PM Mountain
Description
Benefits
Questions
Overview
The Community Service Specialist is a key support position within the Missoula Police Department, performing a variety of public safety and enforcement functions that contribute to the efficient operation of the Department and the safety of the community. Responsibilities include patrolling assigned areas, enforcing City ordinances related to parks, animal control, and parking, directing traffic, collecting and logging evidence, and taking non-emergency police reports.
This position requires strong communication skills, sound judgment, and the ability to interact effectively with diverse populations, including individuals experiencing distress or crisis. Community Service Specialists must be adaptable, attentive to detail, and capable of working independently while maintaining high standards of integrity, confidentiality, and professionalism.
S creening of applications will begin on Tuesday, January 27, 2026 . It is in your best interest to apply before this date.
To Apply : All applicants must submit a City of Missoula application .
Resumes will not be reviewed. All details should be entered on the application.
** The wage range posted is the starting range for the Community Service Specialist position and will increase each year for longevity and cost of living adjustments.
The full wage range: $22.20/hr - $25.85/hr
Essential Functions
Patrol or respond to an assigned area of the City on foot, bike or with a motor vehicle; respond to questions and requests from citizens.
Operate a portable or vehicle radio using proper radio codes.
Enforce ordinances related to parks, animal control and parking; direct traffic at traffic crashes and other events including setting up temporary stop signs or street barricades.
Collect and log-in evidence and property.
Assist with searches for missing persons.
Provide crime prevention support.
Respond to various Quality of Life issues, as assigned.
Prepare documentation of activities performed and information gathered.
Provide support to the City and County Attorneys' Offices in trial preparation and prosecutions; testify in criminal and civil trials, as needed.
Perform other duties as assigned, based on training and qualifications.
Knowledge, Skills and Abilities
Knowledge of law enforcement principles, methods, techniques, and practices including court procedures, community relations, identification, patrol, traffic control, report preparation, custody of persons and property, and crime prevention.
Knowledge of and the ability to interpret federal, state, county, and City of Missoula laws and ordinances to be enforced.
Knowledge of and the ability to learn equipment used in law enforcement, including communications equipment, automobiles, etc.
Skill in providing effective customer service, including professionally and sensitively serving distressed citizens.
Skill in operating office equipment, various computer software and databases, including Microsoft 365, and the ability to learn job-specific applications.
Skill in preparing reports documenting facts and actions regarding criminal and civil law enforcement incidents.
Skill in negotiating and communicating, in person and writing, with the proven ability to establish and maintain effective working relationships with diverse individuals.
Ability to maintain and exhibit integrity and discretion in handling the confidential and sensitive information of police records.
Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to have a keen attention to detail and accuracy.
Ability to learn street names and locations throughout the Missoula community.
Ability to learn departmental and City of Missoula practices and procedures, including Montana Code Annotated and Missoula Municipal Code pertaining to police activities and public safety.
Working Conditions:
Work environment may involve occasional exposure to unavoidable seasonal weather conditions, occupational hazards, biohazards, and physical risks, which require following basic safety precautions.
Duties involve significant contact with the public, including agitated or intoxicated individuals and persons with mental disorders.
A large portion of the workday is spent patrolling on foot and/or bike eight months of the year.
Qualifications and Additional Application Materials
Any combination of education and experience equivalent to two (2) years' experience with criminal justice, social services, or another relevant field.
Must have a valid Montana driver's license with a verified acceptable driving record, or the ability to obtain within 30 days of hire.
Must obtain Criminal Justice Information Network (CJIN) certification within six (6) months of hire.
Must be able to pass a police background investigation and sign statement of confidentiality.
Experience with a law enforcement agency, preferred.
The City of Missoula does not sponsor employment visas (e.g., F-1, H-1B, TM). Applicants must be authorized to work in the United States on a full-time basis at the time of application.
This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.
The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:
Market-Competitive Salary
Work/life balance, including the possibility of flexible schedules and remote work opportunities
$0 premium for health and dental coverage for employees and affordable premiums for family coverage
$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
Options for supplemental life, disability, critical illness, and accident
Constitutionally guaranteed retirement plan (http://mpera.mt.gov/) with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
Generous paid vacation, sick leave, and holidays
Pre-tax flexible spending accounts
The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) to learn more and understand whether you may be eligible.
Additional benefits package information is available here (https://www.ci.missoula.mt.us/DocumentCenter/View/53956/Benefits-at-a-Glance?bidId=) .
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Please describe your experience working with the pubic.
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Please describe your experience working with rotating shifts.
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Provide an example of a difficult professional interaction you have dealt with and what was the outcome.
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Have you ever been in a situation where you noticed a safety issue in the workplace? How did you handle the situation?
Required Question
Employer
City of Missoula
Address
435 Ryman Street
Human Resources
Missoula, Montana, 59802
Phone
406-552-6130
Website
https://www.ci.missoula.mt.us/
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