Job Description Summary
The Integrated Logistics Support (ILS) and Entry Into Service (EIS) Manager will lead sustainment and entry into service activities for new fleets with a focus on fleet support. The ILS/EIS Manager will work across organizations to ensure resources are in place to sustain the new fleet with deliverables including but not limited to export licenses, technical publications and support, field service representatives, support equipment including test cell, maintenance facility planning, maintenance training, digital tools, source(s) of repaired parts, and source(s) for spare parts.
Job Description
Sr Services Manager 2 - Entry Into Service
Company: GE Aerospace
Job Summary The Sr Services Manager 2 - Entry Into Service will lead and manage the successful transition of complex GE products and services from development to operational deployment. This role ensures a seamless Entry Into Service (EIS) process, minimizing disruption and maximizing customer satisfaction through effective project management and cross-functional coordination.
Job Responsibilities
Lead Entry Into Service (EIS) Projects: Drive the planning, execution, and closure of EIS projects for new products, services, and major upgrades, ensuring on-time and on-budget delivery.
Cross-Functional Coordination: Collaborate extensively with engineering, manufacturing, sales, product management, and customer service teams to align EIS activities and address technical and operational challenges.
Customer Relationship Management: Serve as the primary point of contact for key customers during the EIS phase, managing expectations, communicating progress, and resolving issues to ensure a positive customer experience.
Process Improvement: Identify and implement improvements to the EIS process, methodologies, and tools to enhance efficiency, reduce risks, and standardize best practices across the organization.
Risk Management: Proactively identify potential risks and issues related to EIS projects, develop mitigation strategies, and escalate critical concerns to senior leadership.
Resource Allocation: Manage and optimize the allocation of resources (human, financial, and technical) to support EIS initiatives effectively.
Performance Monitoring and Reporting: Track key performance indicators (KPIs) for EIS projects, prepare regular reports for stakeholders, and provide insights for continuous improvement.
Training and Documentation: Ensure adequate training and documentation are provided to customers and internal teams for the successful operation and maintenance of newly introduced products and services.
Stakeholder Communication: Maintain clear and consistent communication with all internal and external stakeholders, providing timely updates and managing expectations.
Job Qualifications
Education: Bachelor's degree in Engineering, Business Administration, Project Management, or a related technical field. A Master's degree is a plus.
Experience: Minimum of 8 years of progressive experience in project management, service delivery, or operations within a complex technical environment, with a strong focus on new product introduction or service deployment.
Project Management Certification: PMP or equivalent certification preferred.
Technical Acumen: Strong understanding of complex industrial products, systems, or software, with the ability to grasp technical details and communicate them effectively.
Leadership and Communication: Proven leadership skills with the ability to influence and motivate cross-functional teams. Excellent verbal and written communication skills are essential.
Problem-Solving: Demonstrated ability to analyze complex problems, develop practical solutions, and make sound decisions under pressure.
Customer Focus: Strong customer-centric approach with a track record of building and maintaining strong customer relationships.
Travel: Ability to travel domestically and internationally as required (up to 25%).
GE Product Knowledge (Preferred): Familiarity with General Electric's product portfolio and internal processes.
Compensation and Benefits The base pay range for this position is $135,000.00-$192,050.00 annual. The specific pay offered may be influenced by factors including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of base salary and/or commission per plan. This posting is expected to close on January 13th, 2026.
GE Aerospace offers comprehensive benefits and programs to support your health and overall wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (each, a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual. © 2023 GE Aerospace and/or its affiliates. All rights reserved. Attorney-Client Privileged
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
