Shift Leader

Donuts of Rutland • Brandon, VT • 5h ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1328721

We are looking forShift Leadersto join our Dunkin\' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

Support a respectful team environment

Communicate shift priorities, goals and results with team members

Support the training of crew members as requested

Provide coaching and feedback to crew members

Operational Excellence:

Create and maintain a guest first culture in the restaurant

Resolve guest issues

Ensure Brand standards, recipes, and systems are executed

Maintain a safe, secure, and healthy work environment by following

and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

Drive sales goals and results

Execute restaurant standards and marketing initiatives

Manage cash over/short during shift

Ensure all products are prepared according to Brand standards

Skills and Qualifications:

Fluent in English

Restaurant, retail, or supervisory experience

Math and writing skills

Basic computer skills

At least 18 years of age (where applicable)

High School diploma or equivalent, preferred

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to

follow-through

Resolves guest concerns by following Brand recommended guest

recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a

role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her

role relates to others

Problem Solving and Decision Making:

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems;

includes others when necessary

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with

respect, keeps commitments

In 1950, Bill Rosenberg opened the first Dunkin shop in Quincy, Massachusetts, and the first of many franchises was licensed in 1955. Since then, Dunkin has grown into the worlds leading baked goods and coffee chain, serving over 3 million customers daily. Dunkin\' sells 52 varieties of donuts,dozens of coffee beverages, and an array of bagels, breakfast sandwiches, and other baked goods.

We are a locally owned and operated Dunkin\' franchise across New York and Vermont. Our team members enjoy a fast-paced, customer-focused environment and the opportunity to serve our loyal community every day.

*You are applying for employment with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your employer. Franchisees are independent business owners who establish their own wage and benefit programs.

Donuts of Rutland is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by law.

We are proud to maintain a safe,drug-free workplace. Join our team and help keep America running with Dunkin!*

Benefits

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Employee discount

Paid training

Referral program

Apply online at

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