Mobile Associate, Store in Store - Retail Sales

T-Mobile USA, Inc • Redmond, WA • 1d ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities: Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction. Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager. Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing. Education and Work Experience: High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities: Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and hav

Similar Jobs

Senior Staff Software Engineer, Databases, Cloud Memorystore

Google • Kirkland, WA • 5h ago

Retail & Hospitality

Senior Staff Software Engineer, Databases, Cloud Memorystore corporatefare_ Google place Kirkland, WA, USA Advanced Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;...

5h ago

Go to Apply

Storekeeper - 3rd Shift

Chico's • Bellevue, WA • 8h ago

Retail & Hospitality Sponsored

This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achiev...

8h ago

Go to Apply

Store Manager - Chico's

Chico's • Bellevue, WA • 8h ago

Retail & Hospitality Sponsored

POSITION OBJECTIVE: This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs...

8h ago

Go to Apply

Cook (P1-1383240-1)

Panda Restaurant Group, Inc. • Lynnwood, WA • 8h ago

Retail & Hospitality

Our Panda Cook associates are important leaders of our team and the heart of our kitchen. You are responsible for creating food with passion, service with heart and ambiance with pride. As a Cook for our team, you will h...

8h ago

Go to Apply

Shift Leader (P1-1360129-1)

Panda Restaurant Group, Inc. • Lynnwood, WA • 8h ago

Retail & Hospitality

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda's mission alive in our restaurants by supporting management in creating food with passion, service with heart and...

8h ago

Go to Apply

Employee Benefits Assistant Account Manager

HUB International • Bothell, WA • 10h ago

Retail & Hospitality

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with...

10h ago

Go to Apply

Warehouse Delivery Driver

Balfour Beatty • Kent, WA • 12h ago

Retail & Hospitality

As an industry leader Balfour Beatty offers employees a comprehensive benefits package with competitive salaries and more including: Medical, Dental, Vision and Life Insurance Health Savings Account 401(k) with company m...

12h ago

Go to Apply

Warehouse Delivery Driver

Balfour Beatty • Seattle, WA • 12h ago

Retail & Hospitality

Become Part of Our Team As an industry leader Balfour Beatty offers employees a comprehensive benefits package that includes competitive salaries, comprehensive medical, dental and vision benefits, paid time off and volu...

12h ago

Go to Apply

Warehouse Delivery Driver

Balfour Beatty • Seattle, WA • 12h ago

Retail & Hospitality

Balfour Beatty Equipment Company is seeking a Delivery Driver. Duties includes delivery/handling of tools and equipment to jobsites. Reports to the Warehouse Manager. Essential Functions Organize, coordinate and deliver...

12h ago

Go to Apply

Retail Cashier

Jacksons • Des Moines, WA • 12h ago

Retail & Hospitality

Pay: $17.50 - $18.00 an hour. Are you a person who thrives in a fast-paced environment? Join our team as a Retail Cashier / Customer Service Associate and be the friendly face our customers rely on! In this role, you'll...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.