Specialist, Social Media Community Management

Scotts Miracle-Gro • Marysville, OH • 6h ago

Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! The for this position at Scotts/Hawthorne will generally fall between $25.20 - 29.60 per hour and is paid weekly. Scotts/Hawthorne will consider various factors in determining the actual pay including your skills, qualifications, experience, and geographical location. Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! As a Social Media Specialist, you'll represent Scotts Miracle-Gro and our brands while delivering exceptional service via social media channels. You will be the eyes, ears, and voice of our family of brands on social media, cultivating an active and engaged digital community. This role will be responsible for monitoring and interacting across all social media channels, identifying social trends and pertinent conversations, and cultivating relationships with existing and new consumers of all kinds, from superfans to potential influencers. You will assist consumers with questions about products and their usage, product recommendations, troubleshooting and general lawn & garden inquiries. You will focus on resolutions that maintain our brand promises and deliver best-in-class service while also capturing and relaying the consumer experience with the goal of retaining and growing our consumer base, and creating and fostering brand loyalty. In this role you will:

Run community management for one or more brands within the SMG family, across social platforms - interacting in a positive manner with our fans and consumers with the goal of increasing engagement and consumer loyalty.

Perform proactive community engagement to insert our brands into timely and categorically relevant conversations happening online in order to increase brand and product awareness and increase social reach.

Assist consumers with questions about products and their usage, product recommendations, troubleshooting and general lawn & garden inquiries.

Monitor trends relevant to social media platforms, competitors, target consumers, and culture at large to ensure our brands and products have relevant participation and capitalize on any opportunities to increase engagement, loyalty, and/or sales.

Work with internal and external business partners on consumer messaging, providing input and strategic feedback based on qualitative consumer and community insights, and digital best practices.

Monitor, obtain and share user generated content (UGC) with Brand Social Leads, following industry standards and guidelines provided by legal and ethics partners. As needed, work with SMG Legal to obtain rights to user content and proper release from users.

Actively monitor social channels for any activity that could impact SMG or its brands in matters of reputational or legal risk. Alert leadership and activate Social Escalation procedures as appropriate.

Support and participate in a team culture of continuous improvement - reviewing departmental processes and policies and making recommendations and implementing solutions.

Create and maintain a positive and inclusive team culture in all individual and group interactions.

Other duties as required.

The perfect person will have:

Experience: 3+ years as a custo

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjU0NDE4LjEwNTA4QHNjb3R0c21pcmFjbGVncm9jb21wLmFwbGl0cmFrLmNvbQ

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