Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054979
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Application must be filled at:https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00054979This is an internal Texas CPA posting open to Unclaimed Property staff in the General Claims Processing section), external applicants will not be considered.We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptrollerand#8217;s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptrollerand#8217;s office serves virtually every citizen in the state. As Texasand#8217; chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.Click here to see an inside look at the Texas Comptrollerand#8217;s office. Click here to see an inside look at the Unclaimed Property Division.About the Division:The Unclaimed Property Division is responsible for administering the stateand#8217;s unclaimed property program and returning abandoned property to its rightful owners. To accomplish this objective, division staff receives and processes property reports from holders; provides information and assistance to claimants; verifies and processes claims, evaluates data for system implementation and manages the contract audit and voluntary disclosure programs. Owner outreach efforts include posting available properties on two online searchable databases (ClaimItTexas.gov and Missingmoney.com) and owner notice mailings.Monday through Friday, 40 hours a week with occasional evening, weekend hours and holidays. Hours may change based on business need.
Qualifications: Minimum QualificationsEducation:Graduation from an accredited four-year college or university with a bachelorand#8217;s degree.Preferred Education:Graduation from an accredited four-year college or university with a bachelorand#8217;s degree in accounting, finance, business or marketing.Experience:Four years of recent experience processing deceased owner unclaimed property claims.
Two years of experience responding to customer email and phone inquiries.
Three years recent experience performing highly complex (senior level) accounts examination work, conducting research and processing Texas business or general unclaimed property claims. Preferred Experience:Recent experience handling and responding to high priority claims.
Experience reviewing probate court documents.
Communicating effectively in writing and verbally in Spanish.
Experience developing training materials and providing on-the-job training.Substitution:One additional year of full-time experience providing customer service and responding to customer telephone and email inquiries may substitute for each year (30 semester hours) of the required education with a maximum of 120 semester hours (four years).Summary Of Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the incumbent to primarily perform sedentary office work; however, mobility is routinely required to carry out some duties. It requires extensive computer, telephone and client/customer contact. It requires the ability to bend, stoop, kneel, and reach as needed for filing and similar routine office duties.
This position requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer screens and communicating with internal and external customers. This position may involve moving up to 25 pounds of office equipment/material on a limited basis.In this role:You will be performing highly advanced (senior-level) consultative services in the General Claims Processing Section of the Unclaimed Property Division. Work involves planning, coordinating, implementing and/or revising programs within the section. Duties include reviewing inventory reports, setting priorities and providing day-to-day direction and guidance for the team. Trains staff members on processing unclaimed property requests, develops training materials and performs quality assurance reviews of completed work for all claim @types. May participate in system analysis and testing of new programs. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.Duties include:Providing guidance and technical assistance to staff members by:Assigning and prioritizing the work of team members.
Conducting quality assurance reviews of completed work.
Providing input on team member performance to management.
Conducting training and overseeing training conducted by other section staff.
Serving as a subject matter expert (SME) and assisting less experienced division staff as needed.
Communicating the status and progress of activities and workload inventories. Overseeing the sectionand#8217;s monthly quality assurance program. Identifying opportunities to streamline procedures or improve processes. Making recommendations and assisting with implementation of approved recommendations. Representing the division and section in meetings.
Identifying and reporting unclaimed property system problems, recommending resolutions for reported issues, and conducting testing on resulting system changes and enhancements. Participating in the development of documentation for system changes and enhancements and providing training to division staff as requested.
Reviewing, processing, editing, and updating unclaimed property claims. Answering inquiries from claimants and providing guidance to claimants on required documentation and claim status.
Performing all other related duties as assigned.Have knowledge of:Unclaimed property statutes and reporting requirements.
General office practices and procedures.
Related rules and regulations.
Unclaimed property system and subsystems.Have skill in:Interpreting unclaimed property statutes, rules, and regulations.
Researching and analyzing account information.
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