Customer Service Manager

Michaels • Minnesota, Minnesota • 5h ago

Store - MSP-APPLE VALLEY, MN

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results

Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs

Plan and lead the execution of class and in-store events in accordance with Company programs

Lead the omnichannel processes

Manage and execute shrink and safety programs

Assist with cash reconciliation and bank deposits

Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed

Assist with the onboarding of new Team Members

Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development

Serve as Manager on Duty (MOD)

Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others

Acknowledge customers, help locate the product and provide solutions

Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget

Manage and execute the shrink and safety programs

Cross train in Custom Framing selling and production

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Total Base Pay Range for this Position:

$13.00 - $17.20

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

Auto Care Center Service Manager

Walmart • Hibbing, MN • 15min ago

Management & Administrative

Hourly Wage: $21 - $34 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

15min ago

Go to Apply

Project Manager - Electric

ENTRUST Solutions Group • Minneapolis, MN • 19min ago

Management & Administrative

Description We're building a talent pipeline for future opportunities that occur regularly. While there may not be an immediate opening, we're excited to connect with motivated candidates! We often have opportunities in...

19min ago

Go to Apply

Employee Relations Investigator - Labor Relations Consultant 2

State of Minnesota • Saint Paul, MN • 1h ago

Management & Administrative

Working Title: Employee Relations Investigator Job Class: Labor Relations Consultant 2 Agency: Minnesota IT Services Job ID : 91234 Location : St. Paul Telework Eligible : Yes - #LI-Hybrid Full/Part Time : Full-Time Regu...

1h ago

Go to Apply

Project Manager II

Mortenson Construction • Minneapolis, MN • 4h ago

Management & Administrative

Project Manager II SUMMARY Mortenson is seeking a seasoned Project Manager II to provide overall leadership and direction for construction projects, ensuring high standards of quality, safety, timeliness, and financial p...

4h ago

Go to Apply

Design Phase Manager II

Mortenson Construction • Minneapolis, MN • 4h ago

Management & Administrative

SUMMARY Mortenson is currently seeking an experienced Design Phase Manager with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive, a...

4h ago

Go to Apply

Project Manager - Sports Group

Mortenson Construction • Minneapolis, MN • 4h ago

Management & Administrative

SUMMARY Mortenson's Sports and Entertainment group is currently seeking a Project Manager to lead project quality, timeliness, and safety while mentoring the team. This role also involves developing and enhancing custome...

4h ago

Go to Apply

Manager, Print Client Relationship Team

Thomson Reuters Holdings Inc. • Eagan, MN • 5h ago

Management & Administrative

Client Relationship Manager, Customer Success Team Thomson Reuters Legal Professionals Are you ready to lead a team that helps legal professionals access the trusted information they need to pursue justice and uphold the...

5h ago

Go to Apply

Customer Service Associate

Walgreens • Sauk Rapids, MN • 5h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5h ago

Go to Apply