Guest Experience Manager - Custodial Operations & Housekeeping

The Walt Disney Company • Hilton Head Island, SC • 21h ago

About the Role & Team:

This is a salaried role at Disney's Hilton Head Island Resort DVC (Disney Vacation Club). The Guest Experience Manager -Custodial Operations & Housekeeping will provide leadership to our Public Areas, Housekeeping Cast, and Warehouse Operation. There will be an emphasis on both off stage public area cleanliness, exterior building cleanliness, utility assignments, Guest Service and satisfaction ratings, financial objectives, and inventory control. They will provide direction to, coach, develop and lead Cast Members to provide excellent Guest and Cast Service. They will consistently deliver on the Disney Leader Basics and Disney Service Basics, the Disney Leadership Competencies, and technical aspects of the role.

This role reports to the Executive Housekeeper

What You Will Do:

Responsible to manage the day to day Custodial & Housekeeping Operations at Disney's Hilton Head Island Resort

Coach, develop, lead, and inspire a diverse team of hourly Cast Members to provide exceptional Cast and Guest service

Responsible for maintaining public area cleanliness, waste management, and recycling.

Responsible to create and maintain hourly work schedules through partnership with Labor Manager

Model the Five Key Disney Service

Ensure Cast Members are delivering on public area cleanliness standards

Coach and recognize to drive continuous improvement

Required Qualifications & Skills:

High School Diploma (or equivalent)

Motivate and inspire Cast Members

Capacity to multi-task, follow-through and attend to details

Computer proficient (will succeed using MyTime, Launch, Hotsos, Workday)

Effective verbal and written communication and presentation skills

Demonstrated coaching and leadership skills (ability to manage conflict/resolution)

Ability to display a high level of enthusiasm in leading a team

Flexible to adjust work schedule according to operational needs (including weekends, second shift and holidays)

Preferred Qualifications :

Bachelor's degree in hospitality management or related discipline

Minimum one year resort and/or water park experience in Custodial, Housekeeping, Front Office, and/or Recreation

Previous leadership or coordinator experience

Clear understanding of interconnected relationships of all lines of businesses within a resort

Ability to be proactive, resourceful, and flexible in addition to being a self-starter with proven initiative

Demonstrate problem solving skills, as well as continuous improvement process

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

Job ID: 10139870

Location: Hilton Head Island,South Carolina

Job Posting Company: Disney's Hilton Head Island Resort

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Retail Sales Associate

Harbor Freight Tools • Savannah, GA • 5d ago

Retail & Hospitality

172941BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

5d ago

Go to Apply

Retail Sales Supervisor

Harbor Freight Tools • Savannah, GA • 5d ago

Retail & Hospitality

172940BRPosting Title:Retail Sales SupervisorJob Description: A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.