Datacenter IT Operations Manager-Logistics

Microsoft Corporation • Atlanta, GA • 3h ago

Overview

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Datacenter IT Operations Manager-Logistics (ITOM-L) , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations.

Responsibilities

In the IT Operations Manager - Logistics role, you will work with the Datacenter Operations Manager, Datacenter Project Managers, and Data Center Inventory & Asset Leads (DIAL) to drive and implement consistent programs across the operations and logistic verticals in your datacenter. With your team, you will enable the build out, onboarding and operationalization of new datacenter capacity, and actively participate in the incident and outage process to ensure proper root cause analysis and appropriate follow-up with affected site contacts. You will also oversee the DIALs day-to-day operations providing you a complete end-to-end perspective and accountability.

This role calls for a balance of leadership, influence skills, supportive individual contributions, and expertise in enterprise-level operations. As a successful Datacenter IT Operations Manager - Logistics , your performance objectives include:

Empowering a culture of safety, security, and compliance in all aspect of datacenter activities

Leading and managing a team of high-performing individual contributors and their ongoing talent development

Managing and overseeing datacenter site services, logistics, and deployment

Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels

Analyzing production operations and initiate corrective actions to ensure operational stability

Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion

Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Qualifications

Required Qualifications:

High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)

OR equivalent experience

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Enterprise-level Experience in managing large-scale and complex projects/programs representing operational, business, and logistical verticals.

Working knowledge of audit and compliance requirements in a large global enterprise

Problem-solving skills, analytical capabilities, data analysis, and attention to detail

Verbal and written communication and organization skills

Must be able to multi-task and project manage many tasks simultaneously

College or university degree in Supply Chain Management, Inventory Control, Electrical/Mechanical Engineering, Computer Science, Telecommunications, or equivalent experience

Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.

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