Back to Jobs search

Customer Service Rep.

CAI • Providence, RI • 12h ago

Req number:

R6896

Employment @type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Customer Service Representative you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services.

Job Description

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time. Due to our end client, clients must reside in North Carolina.

What You'll Do

Respond to provider questions,emails, and calls in a timely and professional manner

Assist with navigating and resolving a variety of issues, including claims and continuity of care

Work towards meeting and exceedingcall center metrics

Manage a high volume of inbound andoutbound callswith efficiency and courtesy

Maintain detailed records of interactions, transactions, and comments

Collaborate with Provider Relations and Contracts teams to ensure seamless service

Contribute to team efforts by accomplishing related results as needed

What You'll Need

Required:

High school diploma or equivalent; higher education or certifications inhealthcareorcustomer servicepreferred

Experience incustomer service, ideally in ahealthcaresetting

Strongcommunication skills, both verbal and written

Ability to handle stressful situations withpatienceand professionalism

Proficiency with computers and typicaloffice software

Knowledge ofhealthcaresystems and terminology is a plus

Flexibilityto work holidays and extended hours as required by the Department.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$17.00 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

CAI

Go to Apply

Share this job

Similar Jobs

Customer Service Associate

Walgreens • Coventry, RI • 12h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

12h ago

Go to Apply

Manager, Manufacturing Product Quality (Small Molecule)

Otsuka America Pharmaceutical Inc. • Providence, RI • 12h ago

Management & Administrative

The Manager, Manufacturing Product Quality (Small molecule) is responsible for ensuring GMP compliance in the manufacturing packaging, labeling, and distribution of commercial and clinical trial materials across global o...

12h ago

Go to Apply

Administrative Assistant

Adecco US, Inc. • Providence, RI • 13h ago

Management & Administrative

Adecco is currently assisting a local Customer in their search for Administrative Assistant positions in Providence, RI. This is a great opportunity to further your existing skills as an Administrative Assistant, while l...

13h ago

Go to Apply

Customer Service Representative

Robert Half • Franklin, MA • 13h ago

Management & Administrative

Description Robert Half is looking for a detail-oriented Customer Service/Data Entry candidate to support in a long-term engagement in Franklin MA. In this role you will be responsible for Customer Service, Data Entry, R...

13h ago

Go to Apply

Supply Chain Manager

US Tech Solutions • West Greenwich, RI • 14h ago

Management & Administrative

Job Details: Duration: 11 months contract Location: Remote Ideal Candidate: 5+ YOE in GMP warehousing is a must have, strong preference for Pharma or Biotech experience, script testing, and basic project management skill...

14h ago

Go to Apply

Entry Level Recruiter/Sales Trainee

Aerotek • Providence, RI • 16h ago

Management & Administrative

Overview Why Aerotek? Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 com...

16h ago

Go to Apply

Director, Account Management, Automotive

Concentrix • Providence, RI • 17h ago

Management & Administrative

Home ( https://jobs.concentrix.com/ ) »Job Details Director, Account Management, Automotive Account Management ( https://jobs.concentrix.com/job-search/?category=Account Management) Location United States Of America Lang...

17h ago

Go to Apply

National Account Manager - Public Sector

Indeed • Providence, RI • 17h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

17h ago

Go to Apply

Sr. Account Manager - Remote

Sharecare • Providence, RI • 17h ago

Management & Administrative

Job Description: Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven vi...

17h ago

Go to Apply

Customer Success Manager Senior- State Contracts

Renaissance • Providence, RI • 1d ago

Management & Administrative

About Renaissance When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allow...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.