Customer Service Associate

The Hertz Corporation • Newport Beach, CA • 7h ago

As a Customer Service Associate , you will be interacting with our customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the @type of rental they need, including any insurance or ancillary benefits or coverage.

Responsibilities:

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

Welcome each customer with a smile.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customer's service experience by immediately owning and resolving issues.

Be proud of our brand and the role you play in our success.

Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

Passion for customer service and attention to detail - Goes the extra mile

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast-paced environment with a variety of tasks.

Excellent organizational and time management skills

Demonstrate professionalism and interpersonal skills

Proven experience of working well within a team

100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time

What You'll Get:

Hourly Rate is $17.75 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Bonus Plans: Eligible, Up to 12%

Bonus: Eligible, Up to 12%

Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)

Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)

Sick Pay: Granted Up to 48 hours

Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)

Profit Sharing: Eligible

Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:

Up to 40% off the base rate of any standard Hertz Rental???

Medical, Dental & Vision plan options

Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)

Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Similar Jobs

Assistant Vice President, Electrical Engineer - Buildings

WSP USA • Irvine, CA • 2h ago

Management & Administrative

This Opportunity WSP is currently initiating a search for an Assistant Vice President, Electrical Engineer to join our Property & Buildings team in California. This position can sit out of any of our WSP offices in C...

2h ago

Go to Apply

Customer Service Associate

The Hertz Corporation • Santa Ana, CA • 7h ago

Management & Administrative

7h ago

Go to Apply

Security Officer for Auto Manufacturer

Allied Universal • Long Beach, CA • 7h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

7h ago

Go to Apply

Executive Administrative Assistant

J&J Family of Companies • Irvine, CA • 8h ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

8h ago

Go to Apply

Administrative Assistant - Operations Support

Republic Services • Santa Fe Springs, CA • 8h ago

Management & Administrative

POSITION SUMMARY: An Administrative Assistant provides administrative support to the manager(s) and others in the Company by supplying information to callers, maintaining files, organizing and keeping schedules and appoi...

8h ago

Go to Apply

Escrow Administrative Assistant

Robert Half • Irvine, CA • 8h ago

Management & Administrative

Description We are looking for a detail-oriented Escrow Administrative Assistant to join our team on a contract basis in Irvine, California. In this role, you will play a vital part in facilitating smooth real estate tra...

8h ago

Go to Apply

Administrative Assistant

E&J Gallo • Irvine, CA • 8h ago

Management & Administrative

Administrative Assistant Location: Irvine, CA, US, 92606 Apply now » Date: Jan 9, 2026 Company: Gallo Job Req ID: 106739 Job Type: Full-time Work Category: Onsite Application Close Date: 01/23/2026 Sponsorship: Not Avail...

8h ago

Go to Apply

Commercial Lines Account Manager

ReSource Pro • Anaheim, CA • 12h ago

Management & Administrative

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? Come Join ReSource Pro! Your Role... ReSource Pro is looking for a k...

12h ago

Go to Apply

Associate Account Manager

BrightView • Anaheim, CA • 12h ago

Management & Administrative

Description The Best Teams are Created and Maintained Here. At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team wh...

12h ago

Go to Apply

Account Manager

Otis Elevator Company • Anaheim, CA • 12h ago

Management & Administrative

Date Posted: 2026-01-02 Country: United States of America Location: OT338: SAN - ANAHEIM, CA 1332 N MILLER ST, ANAHEIM, CA, 92806 USA Would you like to join a truly international, talent driven company that values Safety...

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.