Director of Front Office

Omni Hotels • Irving, TX • 8h ago

Overview

Las Colinas Hotel

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Job Description

To work closely with the Rooms Director and other Assistant Front Office Managers and supervisors to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

Ensure registration cards are completed.

Ensure all needed reports are run.

Continued training done with all associates. Ensure MOS& POE program is consistent.

Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.

Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

Be familiar with the hotel computer system for training, maintenance and trouble shooting

Complete rate discrepancy report and make needed changes.

Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.

Complete check-out with balance report.

Complete credit check daily.

Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

Assist with departmental scheduling and monitoring payroll productivity.

Directly oversee all aspects of Front Office, Guest Services and the PBX department.

Attend meetings as assigned by Director of Rooms.

Qualifications

At least 3 years directly related experience (Hotel-Front Desk) in a managerial role.

Previous with experience OPERA system

Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays.

Must have excellent organizational, supervisory, customer service skills.

Must be able to work well under stressful situations and handle challenges in a professional manner.

Must have a 4 diamond presentation.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job LocationsUS-TX-Irving

Posted Date5 hours ago(1/9/2026 11:44 AM)

Requisition ID 2026-131719

of Openings 1

Category (Portal Searching) Front Office Operations

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