$18/hour Call Center Representative (Hybrid)

TEKsystems • Pomona, CA • 9h ago

Job Description:

We are seeking a skilled Customer Service Representative to join our tax-specific department. The ideal candidate will handle both inbound and outbound calls related to property tax inquiries and provide exceptional support to customers and lending partners.

Key Responsibilities:

Answer inbound calls regarding property tax-related questions

Make outbound follow-up calls to customers as needed

Handle 20-40 calls per day, many of which may be lengthy and detailed

Review and research faxes and emails, routing them to the appropriate lenders or clients

Navigate multiple screens and work across 5-7 applications simultaneously

Manage transferred calls from lenders and provide accurate, timely assistance

Adapt to evolving processes and system updates

Initially manage calls for approximately three assigned lenders

Use MSP and Black Knight applications for case management

Handle escalation calls with professionalism and apply effective de-escalation techniques

Required Skills:

Call center operations

Excel data entry and general computer proficiency

Strong customer support and communication skills

Preferred Qualifications:

Prior experience in a tax or mortgage-focused call center (highly preferred)

Bilingual in Spanish or Mandarin (a plus)

Proficiency in Microsoft Excel

Job Type & Location

This is a Contract to Hire position based out of Pomona, CA.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Pomona,CA.

Application Deadline

This position is anticipated to close on Jan 12, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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