About the Role
Wells Fargo is seeking a strategic and customer-obsessed Program Manager to design, launch, and lead a new Client Advisory Board (CAB) in support of building our next generation Supply Chain Finance platform. This role is central to ensuring the voice of our clients directly informs product strategy, platform design, and delivery priorities.
Reporting into the Commercial Bank's Product organization, you will work closely with Product Management, Relationship Management, Technology, and senior leaders across the business. You will build and run a best in class advisory program that yields actionable insights, strengthens client partnerships, and influences the evolution of our digital platform.
This is a high visibility opportunity to shape a foundational listening mechanism for the Commercial Bank and directly accelerate the impact of a major strategic initiative.
What You'll Lead & Deliver
Stand Up and Own the Client Advisory Board Program
Design and launch a comprehensive CAB strategy-including charter, governance, membership model, cadence, and engagement mechanics.
Define clear goals, success metrics, and operating rhythms that drive consistent value for both clients and internal stakeholders.
Drive Actionable Customer Insight Generation
Plan, facilitate, and execute CAB sessions, workshops, and listening forums to surface insights that meaningfully shape product direction.
Synthesize qualitative and quantitative feedback to distill themes, identify opportunities, and recommend strategic actions.
Strengthen Client Engagement and Advocacy
Build strong, trust based relationships with priority clients and partners; become a strategic connector between their needs and our product vision.
Partner with Relationship Managers to ensure clients are informed, engaged, and see value as active contributors to the platform's evolution.
Enable Product Strategy & Roadmap Decisions
Translate CAB insights into actionable recommendations for the Product Management team.
Maintain a structured insights repository and "feedback-to-action" loop to ensure client input is visible, measurable, and embedded in decision making.
Deliver Operational Excellence
Manage end to end logistics for CAB programming, including content development, pre reads, post session communications, and follow ups.
Coordinate with Marketing, Events, and Communications teams to ensure a premium advisory experience.
Champion Risk, Compliance & Governance
Ensure all CAB processes comply with Wells Fargo policies, including data privacy, client communications, and advisory activities.
Maintain transparent documentation and governance in alignment with regulatory expectations.
Who You Are
A Strategic Relationship Builder: You bring a customer first mindset and excel at creating environments where clients feel heard, valued, and engaged.
A Skilled Facilitator & Communicator: You lead discussions with ease, ask the right questions, and extract insights that drive clarity and alignment.
A Program Designer & Operator: You enjoy building structure from scratch-designing governance, frameworks, and repeatable operating models.
A Connector Across Teams: You navigate complex organizations and bring together cross-functional partners around common goals.
Required Qualifications
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience in program management, customer insights, client engagement, consulting, product management, or related fields
Experience designing or operating large-scale programs, governance structures, or cross-functional initiatives
Strong facilitation experience with senior external and internal audiences
Exceptional communication, relationship building, and stakeholder management skills
Desired Qualifications
Experience in Financial Services, Commercial Banking, Supply Chain Finance, or B2B client engagement
Demonstrated ability to synthesize customer feedback into insights and actions
Experience partnering with product, technology, and relationship management teams
Job Expectations:
Travel: 10% of the time
This position offers a hybrid work schedule
Willingness to work on-site at stated location on the job opening.
Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
Posting End Date:
27 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-514191
