Food & Beverage Pool Operations Manager

Hyatt • Isle Of Palms, SC • 10h ago

Description:

The Food & Beverage Pool Operations Manager is responsible for overseeing all operations of the poolside restaurant and bar, ensuring exceptional guest experiences, efficient service, and adherence to resort standards and policies. This role manages staff, ensures quality control, drives revenue growth, and maintains compliance with health and safety regulations.

Key Responsibilities:

Operational Management:

Supervise daily operations of the pool restaurant, bar, and pool deck service, including food and beverage service.

Ensure cleanliness, organization, and compliance with health and safety standards.

Monitor inventory levels and coordinate with purchasing for timely replenishment.

Team Leadership:

Recruit, train, and manage pool restaurant staff, including servers, bartenders, and support staff.

Create schedules to ensure adequate coverage during peak and off-peak hours.

Foster a positive work environment and provide ongoing coaching and performance evaluations.

Guest Experience:

Maintain high standards of customer service and resolve guest concerns.

Collaborate with culinary and beverage teams to ensure menu quality and presentation.

Implement strategies to enhance guest satisfaction and loyalty.

Financial Management:

Monitor revenue, labor costs, and expenses to achieve budgetary goals.

Analyze sales reports and implement initiatives to increase profitability.

Ensure accurate cash handling and adherence to financial policies.

Compliance & Safety:

Enforce resort policies, local health regulations, and safety protocols.

Conduct regular inspections and audits to maintain compliance.

Qualifications:

Bachelor's degree in Hospitality Management or related field (preferred).

Minimum 3-5 years of experience in food and beverage management, preferably in a resort or luxury setting.

Strong leadership, organizational, and communication skills.

Knowledge of POS systems and inventory management software.

Ability to work flexible hours, including weekends and holidays.

Ability to stand on foot for the majority of the Shift.

Ability to lift, pull, or push 50 pounds

Ability to work in all weather conditions.

Skills & Competencies:

Exceptional customer service and interpersonal skills.

Financial acumen and ability to manage budgets.

Problem-solving and conflict resolution abilities.

Ability to thrive in a fast-paced, outdoor environment.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location: US-SC-Isle of Palms

Organization: Wild Dunes Resort

Pay Basis: Yearly

Job Level: Full-time

Job: Administrative

Req ID: ISL001778

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Hyatt

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