Revenue Tax Specialist
Date Posted: Jan 8, 2026
Requisition ID: 470540
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Department of Revenue (DOR):
The Indiana Department of Revenue has served Indiana, its population, and the business community since 1947. Our more than 700 dedicated team members administer over 65 different tax @types and annually process nearly $30 billion of tax revenue. We are a Top Workplace employer.
Role Overview:
The Revenue Tax Specialist is a member of the Service Resolutions Team. The Specialist is crucial for handling administrative tasks and providing phone support to internal and external customer. If you have a passion for customer service, excel in a fast-paced environment, and can manage multiple duties simultaneously, Service Resolutions could be an ideal match for you.
The Revenue Tax Specialist examines, reviews, assesses, and collects various State taxes. You will apply laws, rules, and regulations to difficult and complex tax compliance determinations. You will determine the eligibility for tax benefit programs, credits, and deductions, reviewing and evaluating the accuracy of assessments and adjustments made by other staff.
This position is located at the Indiana Government Center in Indianapolis, Indiana.
Salary:
This position starts at an annual salary of $47,320 with the opportunity for adjustment based on relevant experience and skill sets of the applicant. The Department utilizes three auditor-level classifications based on acquired competencies and demonstrated skill sets. Salary for this position may be commensurate with education and job experience.
Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are:
Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within agency, other state agencies.
Review accounts and properly apply payments to taxpayer accounts as needed.
Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR's software and database applications for unpaid/unfiled tax liabilities.
Review and close files paid in full, dismissed, or discharged.
Create billings/liabilities in DOR's software and database applications according to court orders. abates penalties and interest accordingly.
Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department's records.
Additional duties based on the role:
Audit Desk & TRIU: Work as part of the Department's Taxpayer Risk Investigations Unit to deter, detect and prevent tax fraud. Perform variety of duties related to the detection and prevention of identity theft/tax fraud. Research and analyze potentially fraudulent tax returns from a variety of sources concerning a variety of tax @types.
Bankruptcy: Provide technical assistance, knowledge, and research of information to ensure compliance with the Federal Bankruptcy Code and state laws and procedures, maximizing the State's portion of distributions to mitigate collection losses, efficient and effective protects the interest of the Department within the bankruptcy proceedings, and addresses taxpayer's bankruptcy related issues.
Audit Support: Assist auditors in preparation of audit workpapers, research, and computer system support to ensure customer accounts are correct and accurate.
Customer Service
Taxpayer Advocate: Specialist in the Advocacy Office providing research and critical responses to disclosure requests and advocate cases that include hardship, offer in compromise, and highly technical and sensitive tax issues for all tax @types. Perform a variety of auditing, control, and public assistance duties relative to the preparation, payment and collection of various state taxes.
Tax Practitioner Team: Specialist in Customer Service assisting on highly sensitive situations to our Tax Practitioner customers on client tax issues, researching and resolving complex tax issues that can include multiple tax @types, accounts and responsible office/share holder on matters that may include any tax @type administered by DOR.
Team Lead: In assigned area, completing duties assigned that include performing extensive research and providing critical responses to the CSRs interacting with customers, de-escalating customer situations, providing training, feedback and one-on-one coaching to their team.
District Office Assistant Supervisor: A Team Lead to the team assigned at the District Office they report to. Includes performing extensive research and providing critical responses to the CSRs interacting with customers, de-escalating customer situations, providing training, feedback and one-on-one coaching to a team. This may also include following established procedures to open and close the walk-in center, reconciling payment batches, and taking funds to a local banking institution for deposit.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
You?must meet the following requirements?to be considered for employment:?
Six (6) years of experience in accounting, tax collection, finance, or customer service.
Extensive knowledge of state and federal tax laws, rules and regulations applying to each of the several @types of taxes.
Specialized knowledge of accounting and auditing techniques used by businesses and industries.
Able to perform essential functions with or without reasonable accommodation.
No degree is required to fill this position.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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