Customer Service Coordinator

Reyes Holdings • Toa Baja, PR • 1d ago

Position Summary:

The Customer Service Coordinator plays a key role in ensuring that customers receive the highest level of service and support. This position serves as a liaison between customers and the organization, addressing inquiries, resolving issues, and facilitating effective communication.

Main Responsibilities may include, but are not limited to:

Coordinate day-to-day functions of restaurant services, including market communications, inventory control, and promotional activities, while acting as a liaison between centralized customer service, purchasing, and automated restaurant ordering systems for distribution center operations

Develop and cascade customer communications, including newsletters, guides, new processes, and contingency plans

Own credit and claims processes for the Distribution Center

Collaborate with the Inventory Control Specialist to investigate inventory variances

Establish and maintain connections with restaurant managers, vendors, and personnel in field office positions within the local market

Act as a liaison between the customer, the Supply Chain Manager, and the Distribution Center

Facilitate alignment among our internal stakeholders regarding customer communications, ensuring that changes to processes and procedures are communicated effectively

Guarantee compliance with quality procedures during the delivery process

Other projects or duties as assigned

Required Skills and Experience:

Bachelor's Degree in business administration or related field and five 5+ years of experience in the food industry and 0-1 years of supervisory experience

Three (3) years or more administrative-@type experience working with customers.

Fully bilingual (Spanish-English)

Proficiency in Microsoft Office 365, particularly Excel, Power Point and Outlook

Demonstrated proficiency in other software programs such as WEB ordering systems

Demonstrated problem - solving skills

Detail-oriented, conscientious, and able to work independently

Strong organizational and analytical skills

Excellent verbal and written communications skills

Proven ability to multi-task effectively and produce accurate, timely results in a fast-paced, constantly changing environment

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.

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