ADP is hiring a Customer Service Manager .
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Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
Are you a trusted advisor who delivers on promises -- every time?
Do you love networking and thrive in a fast-paced, collaborative environment?
Well, then you might be just the person we're looking for.
This role is all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but they'd recommend ADP to someone else?)
It gets better: you'll leverage your project management and leadership expertise to assist in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for your team.
Does this sound like you?
Leadership Magnet. Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision you share with your leader.
People First. You're a relationship builder who wants to help others, grow friendships, and support people.
Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.
WHAT YOU'LL DO: Responsibilities
Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
Demonstrate enhanced understanding and implementation of Business Unit's strategic goals. Oversee the use of standard process workflows by team.
Function as a consultant and business partner to other groups within ADP.
Train and mentor team members and identify development needs across the team, working with the Director to coordinate additional training as needed.
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the Director.
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices.
Analyze team statistics and prepare reports for the Director.
Evaluate associates on performance and complete annual performance appraisals.
Work in collaboration with associate to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Hire/Fire authority in conjunction with Human Resources.
May have budgetary responsibility.
May have oversight of Workforce Management to include scheduling, and succession planning.Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other Business Units.
EXPERIENCE YOU'LL NEED: Required Qualifications
Bachelor's Degree OR
Equivalent Military experience
At least five years of experience
At least three years of people leadership experience
BONUS POINTS FOR THESE: Preferred Qualifications
MBA or advanced degree
Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
Superior client service skills (both verbal and written) and strong, active listening and communication skills
Advanced Internet and MS Office Skills (Word/Excel) required
Ability to collaborate and work effectively within cross-functional teams
Ability to work and thrive in a team environment, focused on achieving results
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll, and Benefits policies and procedures
Prior leadership training
Ability to maintain cooperative working relationships with all levels of management
Proficient in the latest web technologies and working knowledge of various operating systems
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world.
Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
Get paid to pay it forward. Company paid time off for volunteering for causes you care about.
If you've made it down this far, we have to ask: What are you waiting for? Apply now!
Applications for this posting will be accepted until 01/23/2026
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year
Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
