Scheduler, Per Diem - OP Services

UCLA Health • Los Angeles, CA • 1d ago

Description

Under the direction of the Scheduling Supervisor and Scheduling Operations Manager, the Administrative Assistant III will complete assigned tasks by following Departmental guidelines and Medical Center policies and procedures. The incumbent will also be cross-trained to support achievement of various departmental responsibilities by performing backup tasks, as needed.

The Administrative Assistant III is responsible for supporting all aspects of support related to scheduling and/or confirming patients for upcoming surgical cases across multiple UCLA Health venues. This incumbent is responsible for working within an interdependent team structure by using strong communication and problem solving skills to maximize customer satisfaction for patients, physicians, nurses, and administrative colleagues. The incumbent must be adaptable and demonstrate good time management skills in order to achieve the department's goal of completing a variety of time-sensitive tasks with varying daily volumes and complexities. To enable these outcomes, the incumbent is responsible for achieving quality and productivity standards in designated performance metrics.

Qualifications

Required:

Outstanding customer service skills

Excellent communication skills, either over the phone and in writing

Experience in organizing workflow to accomplish established objectives

Strong organizational and time management skills

Ability to work as part of team and establish cooperative working relationships with administrators, physicians, peers, and the public

The ability to always maintain a professional demeanor

Knowledge of Medical terminology

Demonstrated ability to independently solve complex problems

Preferred:

2 years OR Scheduling experience, including creating and modifying scheduled cases

Bachelors Degree

Familiarity with Care Connect system and clinic scheduling procedures

Knowledge of CPT and ICD-9 coding

Demonstrated experience in process improvement efforts, related to productivity or quality improvement efforts

Experience with varied computer software and hardware including word processing, knowledge of Microsoft Word, Excel, and Access

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.

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