Ops Senior Admin Assistant ON-SITE 2nd and 3rd shift

UPS • Durham, NC • 16h ago

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Operations Senior Administrative Assistant

Be a part of the Marken, UPS Healthcare Precision Logistics, one of the country's largest Next Flight Out, ground expedite, and Service Parts Logistic providers. Our company operates through partnerships with hundreds of domestic and international agent partners that provide courier pickup, and delivery services on behalf of MNX, and all of the major commercial airlines for air haul lift.

Our 24x7 call center is now hiring for service-oriented individuals who are career-minded and who enjoy a challenging and dynamic environment. This position works to solve a full range of logistics challenges by engaging with customers and/or agents.

2nd shift - Sunday to Thursday 15:00 to 23:30

On-Site - Marken Headquarters

1009 Slater Rd Durham, NC 27703

What you will do:

Handle incoming customer requests via phone, email and website with a sense of urgency and attention to detail

Using MNX's proprietary logistics management platform, process, monitor, and manage critical customer shipments for the medical, aerospace, telecommunications and high tech industries

Communicate with customers and agents in a professional and courteous manner

Meet required team metrics

Stay current on all required training

What you bring:

At least 1 year of customer service experience

Time Management

Must be at least 18 years old and have a high school diploma or GED

Be proficient in: Microsoft-Word, Excel, Outlook & data entry and @type 30 WPM

Knowledge of US and world geography and time zones is preferred

Call Center experience is preferred

Must have outstanding communication, customer service, and organizational skills

Be able to operate in a fast-paced and demanding environment

Be flexible - with the ability to work additional hours as business requires

Hours

Starting Base Pay : $20.70 per hour

We are Marken: Driven by our passion for patients, Marken's unique position within the biopharma and life sciences industry is unparalleled. We remain at the forefront of logistics innovation, delivering novel scientific discoveries to patients across the globe. As one trusted partner, we bring your trial from clinical to commercial and beyond, with our unique ever-evolving supply chain solutions portfolio.

MNX is now part of Marken, UPS Healthcare Precision Logistics: MNX has combined with Marken and Polar Speed under one global brand. Legacy MNX brings forth years of expertise in radiopharmaceuticals, aviation and complex secure logistics. While our legacy name may be changing, our dedication to our clients and their patients remains our top priority.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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