Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
Overview
Our North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.
The Community Institutions sales team focuses on the delivery of turnkey payment solutions and consulting support, while leveraging Mastercard's strong brand, technology, operations and risk platforms to deliver bottom line results to Mastercard's community Institutions issuers. This includes optimizing existing volume and growing net new volume through selling Value Added Services to Mastercard issuing customers.
The Account Manager is responsible for a portfolio of Mastercard Principal issuers (banks and credit unions) with the objective to help the financial institutions to compete and grow their business by providing solutions that (i) deepen and expand cardholder relationships, (ii) optimize portfolio performance, and (iii) innovate to deliver more targeted and flexible digital solutions.
As part of the Processor & Community Institutions Team, the role is to be bold and innovative partners that win by leveraging the best of our combined assets. We operate as one team, across the aisle with Processor Account Management and Business Development, to develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value to our customers.
Role:
Enable our Mastercard issuers to deliver more value to its cardholders, customers, and members.
Identify opportunities for portfolio growth and optimization by using data tools and knowledge of customer, deliver the opportunities to the customer and devise plans for implementation, and, with the customer, execute on the plans.
Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
Provide consultative industry and Mastercard insights and expertise via business reviews conducted 1:1, 1:few, or via 1:many webinar depending on customer size.
Manage pipeline of Value Added Services sales to customers, deliver presentations with solutions targeted at customer pain points, and manage through enrollment and execution process. Track pipeline via use of tools such as salesforce.com to ensure visibility throughout the organization.
Drive customer engagement and growth by delivering thought leadership, training, and operational support through webinars, newsletters, and advisory forums; execute targeted outreach and scalable campaigns; coordinate educational programs and office hours; and track engagement metrics to inform strategy and optimize issuer performance.
All About You:
Business experience with related sales and management experience in the payments industry
Demonstrated track record of planning, managing and closing complex, competitive sales effort and project management
Excellent strategic thinking and analysis skills and a proven track record of creating solutions that increase revenue
Ability to manage and grow internal and external cross functional relationships and partnerships
Ability to manage a large customer set with varying and diverse issues and pain points, establishing relationships up and down throughout the organization.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the @type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $126,000 - $202,000 USD
Atlanta, Georgia: $126,000 - $202,000 USD
Boston, Massachusetts: $145,000 - $232,000 USD
Miami, Florida: $126,000 - $202,000 USD
New York City, New York: $151,000 - $242,000 USD
Purchase, New York: $145,000 - $232,000 USD
