This is a technical services role, focused at helping facilitate adoption and proper usage of Red Hat technologies, while achieving success with customer business objectives. This is not a sales role. You will work with a small set of key enterprise customers. You will work closely with them to gain an understanding of their IT infrastructure, internal processes, and business needs. You will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty. You will identify trends in customer usage of our technologies and within their industry that can provide valuable insight to your customers. You will help facilitate technical support to your customers. You will facilitate collaboration with other vendors. You will be an advocate internally within Red Hat on behalf of your customers.
This particular opening is focused on assisting customers with our Red Hat Openshift product. However, we may adjust the duties to cover other Red Hat technologies if necessary.
What You Will Do
Support enterprise customers that are implementing or using Red Hat Openshift solutions
Manage and grow customer relationships through attentive, relationship-based support
Visit customer sites as needed and ensure exceptional service experience
Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage
Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
Perform technical reviews to identify and prevent issues and then use those discoveries to proactively improve the customer experience
Collaborate with our support team on customer support requests, including joining calls, interacting via email, and performing technical troubleshooting
Oversee and report on customer cases, maintaining clear and concise documentation
Collaborate with engineering, R&D, product management, and technical support teams
Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
Acquire and maintain Red Hat certifications on technologies relevant to your customers
Create and maintain technical documentation for issue resolution and knowledge sharing
What You Will Bring
Experience in a technical support, software development or engineering, or quality assurance organization
Extensive technical knowledge of Red Hat Openshift or similar container technologies
Ability to manage and grow existing customer relationships by delivering proactive, relationship-based
support
Outstanding verbal and written communication skills
Ability to convey complex information to customers clearly and concisely
Ability to manage multiple issues and projects
Bachelor's degree in a technology-related discipline is preferred
Residence within the U.S. Central or Eastern Time Zone
Software engineering background; experience with RPM-based Linux technologies
Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
Experience working in DevOps environments preferred
Experience with container technologies such as Docker, Podman, and Kubernetes preferred
Experience deploying applications in cloud environments and developing containerized applications a plus
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred
The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat (https://www.redhat.com/) is the world's leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
? Comprehensive medical, dental, and vision coverage
? Flexible Spending Account - healthcare and dependent care
? Health Savings Account - high deductible medical plan
? Retirement 401(k) with employer match
? Paid time off and holidays
? Paid parental leave plans for all new parents
? Leave benefits including disability, paid family medical leave, and paid military leave
? Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com .General inquiries, such as those regarding the status of a job application, will not receive a reply.
