Customer Success Account Manager

Saia, Inc • Johns Creek, GA • 1d ago

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Serves as the primary liaison between National Account Executives and key national accounts to ensure customer satisfaction, issue resolution, and consistent communication. Manages contracts, identifies growth opportunities, and supports new service implementations and special projects.

Major Tasks and Responsibilities

Serves as the day-to-day point of contact for assigned national accounts and maintains strong customer relationships through consistent and professional communication.

Supports National Account Executives with quarterly business reviews, customer recaps, and presentations.

Monitors daily shipment activity and service performance and coordinates with operational partners to address trends, exceptions, and risks.

Provides regular performance summaries to customers and internal stakeholders and reports service results, opportunities for improvement, and follow-up actions.

Manages customer contracts, renewals, and pricing updates by tracking expiration dates, preparing documentation, and ensuring agreements remain current and accurate.

Coordinates new service implementations, technology rollouts, account transitions, and special projects by aligning customers with National Account Executives and internal implementation teams.

Handles customer inquiries and service escalations with timely investigation, clear communication, and documented resolution recommendations.

Analyzes performance data to identify actionable insights that improve service quality, operational efficiency, and overall customer satisfaction.

Qualifications

Bachelor's degree in business or a related field.

2+ years of transportation, sales, or customer service experience.

Proficiency in Microsoft Office.

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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