Event Operations Manager

Marriott • Miami Beach, FL • 9h ago

Additional Information Candidate needs to be based in Miami should their assistance is needed to support a program or event, This temporary position will be from January to May

Job Number 25205055

Job Category Event Management

Location The Miami Beach EDITION, 2901 Collins Ave, Miami Beach, Florida, United States, 33140VIEW ON MAP (https://www.google.com/maps?q=The%20Miami%20Beach%20EDITION%2C%202901%20Collins%20Ave%2C%20Miami%20Beach%2C%20Florida%2C%20United%20States%2C%2033140)

Schedule Full Time

Located Remotely? Y

Position Type Management

Pay Range: $26.92 to $36.06 per hour

Bonus Eligible: Y

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years' experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).

Applies knowledge of all laws, as they relate to an event.

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards, policies, and procedures.

Maintains established sanitation levels.

Manages departmental inventories and maintains equipment.

Schedules Event Services staff to forecast and service standards, while maximizing profits.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the Banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Verifies employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.

Observes service behaviors of employees and provides feedback to individuals.

Monitors progress and leads discussion with staff each period.

Participates in the development and implementation of corrective action plans.

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Attends and participates in all pertinent meetings.

Candidate must be based in Miami should their assistance is needed to support a program or event.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Go to Apply

Customer Service Associate

Walgreens • Miami Beach, FL • 20h ago

Management & Administrative

20h ago

Go to Apply

Customer Service Representative

U-Haul • Medley, FL • 20h ago

Management & Administrative

Location: 8700 NW 77th Crt, Medley, Florida 33166 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repre...

20h ago

Go to Apply

Sr. Administrative Assistant

University of Miami • Miami, FL • 21h ago

Management & Administrative

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here ( https://www.myworkday.com/umiami/d/task/1422$7248.htmld ) to log in to Workday to use the inter...

21h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.