Operations Manager

Service First Mortgage • Plano, TX • 1d ago

At SFMC Home Lending, our unique values serve as a compass for our actions and are the foundation of our culture.

We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved.

We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives.

We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts.

SFMC Home Lending is currently hiring for a Operations Manager.

The Operations Manager will be responsible for ensuring that the branch/team processes and role functions are executed optimally to provide the best loan experience possible to clients and referring partners. This position will manage team members in regard to staffing, training, performance appraisal, corrective action, policies and procedures, company products, compliance and compensation decisions, and ensure the branch operations are in compliance with state and federal regulations and company policies

Duties Include:

· Managing the Contact to Contract to Closing systems

· Working on long-range projects, analyzing and assisting in the development of policies, functions, procedures and manuals, and communicating updates as appropriate

· Putting strong systems/processes in place to ensure HUD-1's are reviewed quickly and accurately by closing, and coordinating with Loan Officers and Processors to achieve the goal to have closing documents out a minimum of three business days prior to closing

· Serving as a liaison between Referral Partners, Loan Officers, Operations, Underwriting, Sales, Post Closing and Corporate to resolve issues and ensure loan packages are complete and in compliance with investor and federal guidelines

· Responsibility for directing and overseeing the daily operations and workflow of assigned reports, including pipeline management, workload balancing, overall production, quality, resolving daily file issues, and providing detailed instructions

· Maintaining and reviewing Processor statistics monthly and providing written feedback and necessary training

· Conducting Operations staff meetings and filling in for the Branch Manager if needed

· Other duties as assigned by leadership

Requirements

3+ years of mortgage processing experience, including all areas of the loan process and process improvement

Thorough knowledge of FHA, Conventional, VA and USDA product financing

Previous management experience

Bachelor's Degree is preferred

Skills:

Strong written and verbal communication skills

Ability to communicate effectively and diplomatically with various audiences

Big-picture vision with the ability to simultaneously see the incremental steps necessary to achieve goals

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