Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row. Come join our team of customer service experts today!
General Description
Responsible for assisting the Banking Center Manager or Assistant Regional Banking Center Manager in administering and supervising the daily activities of the Banking Center. In conjunction with the Manager, ensures that all sales, production goals, customer service standards, security, and regulatory requirements are met, as well as ensuring transactions are handled in an efficient and timely manner.
Essential Duties and Responsibilities
Assists Banking Center Manager in meeting established goals/standards and implements strategic plans as identified on an annual basis (including but not limited to loan production, deposit growth and sales referral standards). In conjunction with the Manager, may be responsible for new business development in the assigned banking center by: working with all banking center employees regarding cross-selling opportunities, working with all customers regarding the availability of other Great Southern products, "calling" on new business to develop new customer relationships and participating in community and civic organizations in order to build professional/business relationships. Consistently meets or exceeds all production goals. This duty is performed about 25% of the time.
Assists Banking Center Manager with supervision of subordinate staff by evaluating performance, developing abilities and ensuring they meet established standards. Confers regularly with the Manager regarding the ongoing training and development of subordinate staff. With guidance from the Manager, responsible for selecting, coaching, counseling, disciplinary measures, and reviewing performance of all staff and maintaining proper documentation. This duty is performed about 20% of the time.
Consults with customers or other bank personnel served by or impacted by the assigned banking center ensuring that they are assisted in a timely, efficient and professional manner with the highest degree of customer service. Responsible for the timely completion of all paperwork and customer follow-up. Addresses customer issues and/or complaints in a timely and professional manner. Consistently meets or exceeds established banking center service standards. This duty is performed about 20% of the time.
Maintains knowledge of and ensures the resolution of all daily operating problems, reviewing and approving exceptions according to established policies and procedures. Maintains a strong working knowledge of and ensures full compliance and implementation of all applicable banking regulations. This duty is performed about 15% of the time.
Responsible for all security issues within the assigned banking center. Assists the assigned manager by ensuring all personnel working at the banking center are trained and continually updated on all security procedures and that security codes/keys are issued and maintained in a controlled environment. This duty is performed about 20% of the time.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various @types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned
Education and Experience Requirements
High school diploma or GED
3 years of related experience, including at least 1 year of supervisory or lead experience and/or training
At least 6 months of prior sales experience, 1 year of customer service experience, and 1 year of cash handling experience is preferred.
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and word processing
Ability to add, subtract, multiply and divide
License, Certification, and Registration Requirements
A valid motor vehicle operator's license and/or ability to travel to training sites and other banking center locations is required.
Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire.
State Life Insurance License or ability to pass Life License Exam preferred.
Notary license preferred.
Physical Requirements
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Highly diverse and low physical activities.
Work activities which allow for considerable amount of diversity as an incumbent performs a variety of tasks.
While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
Occasionally required to lift and/or move up to 50 pounds.
This position is eligible for additional incentive compensation, awarded based on achievement of established goals.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc...), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.
Monday - Friday 8:00 AM - 5:15 PM; Rotating Saturday 9:00 AM - 1:00 PM
Total Hours: 40
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