Sr. Account Manager - 328_2-9030

Sinch • Chicago, IL • 1d ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13197316 ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch\'s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we \"Dream Big\", \"Win Together\", \"Keep it simple\", and \"Make it Happen\". These values are our foundation!

DESCRIPTION

As a Senior Account Manager at Sinch , you will take ownership of a portfolio of high-value client accounts, serving as a strategic partner and trusted advisor. Your primary focus will be to drive account growth, ensure long-term client satisfaction, and deliver exceptional service that aligns with client goals and business objectives.

In this role, you\'ll lead the development and execution of strategic account plans, identifying new opportunities for expansion while ensuring delivery of tailored, value-driven solutions. By building strong, consultative relationships and staying attuned to industry trends and client priorities, you\'ll position Sinch as a proactive, forward-thinking partner. You will also monitor account performance closely, providing actionable insights and regular reporting to both clients and internal stakeholders.

This is an ideal opportunity for a relationship-focused, growth-minded professional who thrives in a client-facing role and is passionate about delivering impact through collaboration, strategy, and execution.

Your Impact & Responsibilities

Strategic Account Management: A focused approach to managing

high-value client relationships by aligning with their long-term goals, creating tailored solutions, and driving mutual growth and success. This skill emphasizes building trust, identifying opportunities for expansion, and ensuring sustained client satisfaction.

Opportunity & Pipeline Management - The process of identifying,

organizing, and tracking sales opportunities within the pipeline to prioritize efforts, forecast revenue, and ensure a consistent flow of deals toward closure. This skill focuses on efficiency and maximizing outcomes from available opportunities.

Value Proposition - Effectively communicating the value and

benefits of the solution to the client, ensuring alignment with their needs and securing buy-in.

Prospecting Effectiveness - Prospecting Effectiveness involves

utilizing various methods and tools to effectively identify, engage, and convert potential prospects into leads. It includes asking for referrals, creating compelling prospecting messages, leveraging social media, and educating prospects.

Negotiation Skills - Engaging in negotiations to achieve

mutually beneficial agreements, balancing client satisfaction with organizational goals

Market & Vertical Intelligence - In-depth understanding of the

market, including key players, competitive landscape, and emerging trends. This knowledge helps identify potential leads and opportunities for business growth.

REQUIREMENTS

A minimum of 8 years of related experience with a bachelor\'s

degree; or 6 years a master\'s degree; or a PhD with 3 years\' experience; or equivalent experience.

Experience in account management, sales, or customer success in the

technology sector.

Proven track record of managing complex client relationships and

driving account growth.

Strong leadership and mentoring skills with the ability to inspire

cross-functional teams.

Exceptional communication, negotiation, and problem-solving skills.

Bachelor\'s degree in business, Marketing, or a related field.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn\'t what you\'re looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

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