Job title: AR Specialist
Location: One Owens Corning Parkway, Toledo, OH 43659
Pay rate: $23ph
Shift: Monday to Friday, 8am to 5pm (Hybrid schedule - remote Monday and Friday). NOTE: There is a possibility that starting in 2026, only Fridays will be remote.
Contract duration: 1 year
The AR Specialist is accountable for managing and collecting delinquent accounts receivable for an assigned customer base to deliver defined outcomes through Owens Corning key performance indicators. This will require relationship building and partnership with internal functions, such as accounting, credit, customer service, pricing, transportation, and sales.
JOB RESPONSIBILITIES
· Accountable for reducing delinquency for assigned accounts aligned with OC financial objectives
· Collection of past due balances, while maintaining a follow-up system with notes, in accordance with established goals
· Monitoring of process quality and testing root cause analysis to drive improvement
· Customer/Supplier/Operations escalation management
· Develop action plans collaboratively with credit and sales teams to maximize results and mitigate risk
· Escalation of customer issues timely to credit and leadership teams - "manage up"
· Collaborate with credit team to deliver insightful management reporting
· Participate in cash forecasting for business units and customers supported (30/60 day forecast)
· Present in monthly AR aging meetings
· Analyze cash discount deductions for resolution; Collect as appropriate
· Maintain compliance with required internal controls and policies
· Assist team members / back up / cross training
Talent Development
· Invest in personal growth and development, clearly focused on self-learning and the ability to grow and learn at an acceptable rate
· Capture the value of continuous learning and ongoing development opportunities
JOB REQUIREMENTS
Minimum Qualifications:
· High School Diploma and 2 years applicable work experience with accounts receivable, collections or cash application
Preferred Experience:
· Bachelor's degree
· Demonstrated achievement in prior roles and ability to be successful in a team-oriented environment
· Working knowledge of Microsoft Excel, Business Intelligence (BI) and SAP ERP software
· Basic knowledge /understanding of OC customers, products and markets
· Knowledge of billing procedures and collections techniques (e.g. skip tracing)
Knowledge and Abilities:
· Initiating action/Gaining commitment
· Problem Solving - understand and analyze
· Tenacity/Driving for results
· Financial Knowledge/Financial Skills
· Strong oral/written communication skills
· Process development and improvements
Personal Characteristics:
· Collection techniques/Negotiation skills
· Manages time well, prioritizes effectively
· Learns and adapts quickly to changing environments
· Operates with integrity
· Attention to detail
· Positive attitude
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