Access Services Representative 2 - Part Time Weekends (6pm- 6am)

Baylor Scott & White Health • College Station, TX • 1d ago

JOB SUMMARY

The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Actively cross-trains and works in all areas as assigned. Serves as a mentor and / or trainer for peers.

ESSENTIAL FUNCTIONS OF THE ROLE

Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.

Understands the patient flow processes in each area.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.

Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability due according to financial clearance policies related to existing and/or bad debt accounts.

Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.

Assists patients to nursing units by providing directions, personal escort, and/or medical mobility assistance (ex; wheelchairs), when applicable. Appropriately escalates potential service issues to management when necessary.

Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification

Conducts formal, documented training and serves as a resource to others.

Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.

KEY SUCCESS FACTORS

2 years of healthcare or customer service experience or education equivalency required.

Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.

Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

Excellent data entry, numeric, typing and computer navigational skills.

Basic computer skills and Microsoft Office.

BENEFITS

Our competitive benefits package includes the following

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Note: Benefits may vary based upon position @type and/or level

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED Equivalent

EXPERIENCE - 2 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Similar Jobs

Administrative Associate IV

Texas A&M University System • College Station, TX • 12h ago

Management & Administrative

Job Title Administrative Associate IV Agency Texas A&M University Department Oceanography Proposed Minimum Salary $16.50 hourly Job Location College Station, Texas Job Type Staff Job Description Here's a Glimpse of t...

12h ago

Go to Apply

Mail Handler - $26.47 - $43.62

USA Labor Services • Bryan, TX • 1d ago

Management & Administrative Sponsored

MAIL HANDLER - $26.47- $43.62/HOUR - NO EXPERIENCE NEEDED Join the United States Postal Service as a Mail Handler! We're hiring for immediate full-time positions with comprehensive federal benefits. WHAT YOU'LL DO: • Loa...

1d ago

Go to Apply

Mail Handler - $26.47 - $43.62

USA Labor Services • Bryan, TX • 2d ago

Management & Administrative Sponsored

Description MAIL HANDLER - $26.47- $43.62/HOUR - NO EXPERIENCE NEEDED Join the United States Postal Service as a Mail Handler! We're hiring for immediate full-time positions with comprehensive federal benefits. WHAT YOU'...

2d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Bryan, TX • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

Administrative (Research) Intern

City of College Station • College Station, TX • 3d ago

Management & Administrative

Administrative (Research) Intern Print ( https://www.governmentjobs.com/careers/cstx/jobs/newprint/5185525 ) Apply ? Administrative (Research) Intern Salary $0.00 Annually Location College Station, TX Job Type Unpaid Int...

3d ago

Go to Apply

Service Champion (New Taco Bell)

Taco Bell • Navasota, TX • 3d ago

Management & Administrative

Hiring up to $14 per hour for talented Service Champions! You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franc...

3d ago

Go to Apply

Late Night Service Champion (New Taco Bell)

Taco Bell • Navasota, TX • 3d ago

Management & Administrative

Ask about evening/late night premium pay! You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are indep...

3d ago

Go to Apply

Customer Service/Sales

Home Depot • College Station, TX • 1w ago

Management & Administrative

Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products usi...

1w ago

Go to Apply

OAG - Child Support | Child Support Officer II-IV | 26-0201

ATTORNEY GENERAL OF TEXAS • Bryan, TX • 1w ago

Management & Administrative

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00055022 You may apply to the job directly through the...

1w ago

Go to Apply

Administrative Associate III

Texas A&M University System • Bryan, TX • 2w ago

Management & Administrative

Job Title Administrative Associate III Agency Texas A&M Engineering Extension Service Department Law Enforcement and Protective Services Proposed Minimum Salary $18.50 hourly Job Location Bryan, Texas Job Type Staff...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.