Customer Service Representative

Robert Half • Irwin, PA • 23h ago

Description

Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based off of experience $15-$18 an hour.

Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.

Primary Responsibilities

Customer service provided on phone, emails and / or chats

Excellent customer care and focus; ability to assess customers' needs and provide the correct answer or troubleshooting for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Utilize knowledge of tax @types collected

Utilize knowledge of municipalities and school districts for which the client collects taxes

Ability to modify address changes and create new accounts in client's applications

Process credit card payments and / or ACH payments

Ability to sufficiently memo the client's applications

Expand job knowledge and develop expertise to progress forward in job development

Secondary Responsibilities

Demonstrated ability to listen and retain knowledge

Ability to accurately and attentively complete detailed tasks

Keep up to date regarding changes in daily responsibilities or job processes

Requirements

Job Qualifications

Education, Experience, and Certifications

High school graduate or have an equivalency certificate (GED)

Previous experience in a call center preferred

Bilingual with Spanish is a plus

Knowledge, Skills and Abilities

Able to think fast, find answers, and respond quickly to caller issues, all with a polite and professional voice and manner

Basic computer skills and experience with tracking and recording call information as well as updating profiles / accounts

Excellent time management and prioritization skills

Excellent at communicating over the phone and handling phone systems

Strive to meet and go above personal and team targets and goals

Aim for customer resolution

Moderate level research

If you visit our website and see any other Administrative, Customer Service or Human Resources jobs in the greater Pittsburgh area that you would like to learn more about, please call 412-456-0837.

Looking for more than just a job? Robert Half will partner with you to provide resume guidance, provide interview coaching and help you to assess your career goals.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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