Customer Experience Advisor consultant

Kelly Services • Mahwah, NJ • 2d ago

Position Summary:

We are searching for a detail-oriented, organized, and compassionate Temporary Administrative Assistant to join our Consumer Advocacy team. The ideal candidate will play a crucial role in handling administrative tasks, delivering responsive customer support, and ensuring smooth daily operations to further our consumer rights advocacy efforts.

Key Responsibilities:

Must have call center experince

Administrative Support:

Assist with scheduling meetings, preparing agendas, and taking meeting notes.

Organize and maintain digital and physical files.

Prepare reports, presentations, and correspondence as required.

Track deadlines, submissions, and follow-ups related to consumer complaints and advocacy initiatives.

Support data entry and database management tasks.

Customer Support:

Respond to consumer inquiries via phone, email, or web portal in a timely and empathetic manner.

Log and track complaints, feedback, and cases in internal systems.

Provide accurate information about consumer rights, resources, and support procedures.

Escalate complex or urgent issues to appropriate team members or supervisors.

Maintain confidentiality and professionalism in handling sensitive consumer information.

Team Collaboration:

Coordinate with internal departments to streamline case resolution.

Contribute to the development of FAQs, process documentation, and user-friendly support materials.

Participate in training sessions and team meetings to stay informed about policy updates and advocacy efforts.

Position Details:

Duration: Approximately 3-6 months

Hourly Rate: $25/hr

Schedule: Monday to Friday, 8 AM - 5 PM

Join our team, where you'll support our customer experience center amidst increased administrative demands.

If you are interested in this opportunity and meet the qualifications, we encourage you to apply!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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