Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054962
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!NOTICE TO APPLICANTSApplications mustcontain a complete job history, detailing:Job title
Dates of employment
Name of employerSupervisor's name and phone number
Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying forImportant:Resumes do not replace this required information. Applications stating, "See attached" or "See resume" will not be accepted. The experience listed on your resume must match the details on the CAPPS State of Texas Application. Discrepancies will result in an incomplete application.Required DocumentsResumeThe hiring manager has requested the above document(s) be submitted with the CAPPS State of Texas Application To submit a resume, you must upload it to your application. When submitting your documents, make sure to mark them as and#8220;relevant.and#8221;Incomplete applications will not be considered.Applicant Release Form Website LinkWORK IN TEXAS APPLICANTSTo apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going tohttps://capps.taleo.net/careersection/ex/jobsearch.ftland select our agency, Public Utility Commission of Texas, from the "Company/Agency" list.If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting.An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.The Public Utility Commission regulates the stateand#8217;s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.Join a Team Dedicated to Public ServiceAre you passionate about making a positive impact on the lives of Texans? We are committed to building a highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructureMake a Difference with UsWe recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.Competitive Benefits PackageIn addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.For a detailed overview, please visit https://www.puc.texas.gov/HumanResources/Home/Benefits.Ready to Make a Difference? Apply Today!DIVISIONand#8211; CONSUMER PROTECTIONThe Consumer Protection Division (CPD) is the face of the agency. Our main focus is to protect consumers by assisting Texans with their Electric, Telephone, Water Sewer services, the Texas No-Call list and by operating and maintaining the Power to Choose website.CPD is comprised of three teams that work together:Intake Center:This team is the frontline of CPD. They take incoming calls from consumers, assist with their questions and concerns, and help them in areas open to electric competition via the Power to Choose website. They take complaints and answer questions about billing, services and other concerns. They alsoprocess all incoming online complaints, mail and scan paper documents.Complaints:This team processes all informal complaints brought to the Commission, including those related to Electric, Telephone, Water Sewer, No-call, and non-jurisdictional issues. They act as mediators to help resolve informal complaints. The team maintains a 99% success rate in resolving issues.Licensing Compliance:This team ensures all companies are registered with the PUCT and are in compliance with applicable rules. They work with ERCOT to ensure electric companies follow current regulations and help facilitate customer transfers as companies enter or exit the market.CPD also maintains the and#8220;Power to Saveand#8221; website.Looking to take the next step in your career? Ready for a meaningful career in public service? The Public Utility Commission of Texas (PUCT) has an opportunity for a motivated professional as an Administrative Assistant in the Consumer Protection Division.Consumer Protection is recruiting for an Administrative Assistant who will support a frontline team serving Texas utility consumers. The role includes coordinating administrative operations, preparing correspondence, managing records and data, and supporting leadership and staff in responding to public inquiries. This is a great opportunity for someone who is organized, detail-oriented, and comfortable managing time-sensitive work.
Qualifications: The ideal candidate should possess the following minimum qualifications.Administrative Assistant IVHS Diploma or GED equivalent and a minimum of three (3) years of full-time work experience providing advanced administrative support to management or professional staff, including experience coordinating records, data, or administrative processes.Administrative Assistant VHS Diploma or GED equivalent and a minimum of four (4) years of full-time work experience providing advanced administrative support to management or professional staff, including experience coordinating records, data, or administrative processes.Preferred Qualifications:and#183; Experience performing administrative support work with a Texas state government agency or other government or public sector organization.and#183; Experience coordinating or supporting responses to the Public Information Action (PIA) or open records requests.and#183; Experience managing records, data, or administrative processes in a regulated or public-facing environment.WORK SCHEDULEThe PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees may request an alternative work schedule in accordance with the PUCT's Alternative Work Schedule Policy. Approval of such requests, including any form of telecommuting, is at management's discretion and based on the business needs of the agency and the requirements of the position.New hires become eligible to telecommute with supervisor approval after completing 30 to 90 days of employment. Supervisors may require new hires to report to the office more frequently if necessary to support training, performance, or business needs.VETERANand#8217;S PREFERENCEVeterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.The MOS codes applicable to this position can be accessed at:Military Crosswalk for Administrative AssistantIf you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran and#8211; DD Form 214; Surviving Spouse of a Veteran who has not remarried and#8211; Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty and#8211; Birth Certificate and DD Form 1300.A detail
