Business Implementation Specialist

WestRock Company • Atlanta, GA • 3d ago

The Business Implementation Specialist will be a part of a wider team focused on the implementation of the Consumer Packaging System Modernization (CPSM) standard model. This role is critical to the successful delivery of the rollout and adoption of the CPSM standard model, supporting the wider Smurfit WestRock objectives.

This role will work closely with the plant project teams focusing on Planning & Supply Chain to ensure adherence to project timelines, adoption of standards and guide users through the change management process. During the implementation cycle the role will engage in gap analysis, solutioning, training, data transformation & validation, user testing and other preparation activities. This role will be part of a team facilitating the cutover and go-live sequence, executing implementation activities to ensure a smooth transition through to the end of the hypercare process.

Job Responsibilities/Key accountabilities:

Committed to delivering the CPSM project in Consumer North America and ensuring plants can successfully use it to operate the business with minimal disruption and to add maximum value

Execute assigned project tasks for each implementation and drive site activity to ensure completed on time and risks, issues and lessons learned documented and addressed with program team.

Developing a strong SME knowledge of various Radius modules to support the data transformation, testing and training process

Provide on-site support to end users in the plants to use the new solution, including training and ensuring all requirements are signed off prior to go live

Review, understand & map current & CPSM site processes to identify & prioritise the gaps, identifying the key drivers for site operational & financial success. Solve / coordinate solutions for issues faced by end users.

Gain a high-level understanding of the end to standard model process.

Coordinating with plant project team and Data Analyst to process data cleansing, migration & validation activities prior-to and during the cut-over process.

Partner with business resources that will support hypercare to ensure each plant successfully adopts the CPSM standard model to run their operations.

Evaluate and document system enhancement and process change requests to determine best practice and adoption into the CPSM standard model. This will involve partnering with the plants, implementation team and super users.

Identify continuous improvement opportunities within the CPSM current and future Radius versions.

Qualifications:

Knowledge, skills experience:

A working knowledge of systems and processes of converting plants, with a focus on front end modules, preferably understanding the Radius environment and CPSM model. (Full training on Radius Packaging Suite will be provided)

3+ relevant years' experience working within a Smurfit Westrock

Experience of leading or participating in projects which had a strategic impact on the business and required an effective change management process

Possess strong interpersonal skills in working as part of a team

Have sound analytical skills and the ability/willingness to make decisions in a timely manner.

Clear and effective communicator

Fluent in English, additional language skills beneficial

Microsoft Office - Word, Excel, Outlook, PowerPoint

Ability to travel as required, approx 50% of time expected in current site

On occasion weekend work will be required to support cut over & go live activities

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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