Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Overland Park, KS • 3d ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Retail Print Sales Specialist

Staples • Overland Park, KS • 10h ago

Retail & Hospitality

Print Specialists provide exceptional customer service and solutions to customers' print needs. You will produce professionally finished products using print and production equipment. You will also be collaborative and i...

10h ago

Go to Apply

Lube Technician

Hendrick Automotive Company • Merriam, KS • 11h ago

Retail & Hospitality

Hendrick Toyota Merriam Location: 9505 W. 67th St, Merriam, Kansas 66203 Summary: The Lube Technician is responsible for performing express lube duties on vehicles. Supervisory Responsibilities: This job has no direct su...

11h ago

Go to Apply

Manager Retail

Acosta Group • Kansas City, MO • 13h ago

Retail & Hospitality

DESCRIPTION Are you a strategic leader with a passion for retail excellence and team development? Join our team as a Retail Manager , where you'll lead a high-performing group of Retail Coverage Merchandisers (RCMs) to d...

13h ago

Go to Apply

Retail Sales Associate

Staples • Overland Park, KS • 14h ago

Retail & Hospitality

Sales Associates provide exceptional customer service with our customers' needs in mind. You'll help customers find products, provide solutions, and handle returns or online pickups. You'll also be collaborative and incl...

14h ago

Go to Apply

Maintenance Technician-Crowne Plaza KC Downtown -Kansas City, MO

Hotel Equities • Kansas City, MO • 14h ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Maintenance Technician for the Crowne Plaza, KC Downtown in Kansas City, MO. Pay is $17....

14h ago

Go to Apply

Line Cook - Crowne Plaza KC Downtown Kansas City, MO

Hotel Equities • Kansas City, MO • 14h ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Line Cook - Evenings for the Crowne Plaza KC Downtown Kansas City, MO. Job Purpose: Prep...

14h ago

Go to Apply

Overnight Security Officer - DoubleTree by Hilton Hotel Kansas City Overland Park

Hilton • Overland Park, KS • 14h ago

Retail & Hospitality

The DoubleTree by Hilton Hotel Kansas City - Overland Park is looking for an Overnight Security Officer to join our team! Located in the heart of the Overland Park business district, one mile from Corporate Woods Office...

14h ago

Go to Apply

Front Desk Intern

Marriott • Overland Park, KS • 14h ago

Retail & Hospitality

Additional Information 10-12 week Summer internship at the Front Desk, starting in May/ June, flexible start and end dates, open availability is ideal, but we won't rule out strong applicants Job Number 26211237 Job Cate...

14h ago

Go to Apply

SAS Director Retail Operations

SAS Retail Services • Kansas City, KS • 1d ago

Retail & Hospitality

Summary SAS Director Retail Operations The Retail Operations Director is responsible for executing overall operational strategy, overseeing the Business Unit P&L and business metrics and driving accountability of bac...

1d ago

Go to Apply

Retail Sales Associate

Ollie's Bargain Outlet • Overland Park, KS • 1d ago

Retail & Hospitality

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.