Healthcare Customer Service

TEKsystems • Buffalo, MN • 1d ago

About the Role

We are seeking a Clinical Technician to support our Respiratory Therapists with equipment setup and patient education. This role combines hands-on technical work with customer service and administrative responsibilities.

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

Key Responsibilities

Work with Respiratory Department staff to provide instruction, service, and troubleshooting for respiratory equipment (CPAP, BiPAP, Oxygen, Nebulizers, etc.).

Educate patients and caregivers on equipment use and care.

Explain financial responsibilities and insurance coverage to patients.

Complete all required paperwork accurately and timely (delivery tickets, safety checklists, patient receipts, etc.).

Set up and troubleshoot equipment at hospitals, assisted living facilities, and branch location.

Serve as a Customer Service Representative when not on-site:

Answer inbound/outbound calls and emails.

Process orders, verify referral information, and schedule patient equipment delivery.

Ensure accurate documentation and adherence to company procedures.

Required Qualifications

1-3 years of Customer Service or Administrative experience in office, medical, or insurance settings.

Medical or clinical experience (Medical Assistant, CNA, Insurance Verification).

Experience consulting one-on-one with customers.

Strong communication skills; ability to explain technical equipment and insurance details clearly.

Ability to learn and understand technical equipment.

High level of empathy and patience when working with patients.

Physical ability to lift up to 50 lbs and assist patients into a seated position.

High School Diploma or equivalent.

Preferred Qualifications

Knowledge of HIPAA laws.

Familiarity with insurance processes and medical terminology.

Pursuing a degree in Respiratory Therapy.

Additional Details

Training: Hands-on training with management (approx. 1 month).

Travel: Company vehicle provided; occasional travel to hospitals and assisted living facilities (typically within 1-2 hours).

Work Environment: Business casual or scrubs; close-toed shoes required.

Interested in joining a team that makes a difference in patients' lives? Apply today!

Job Type & Location

This is a Contract to Hire position based out of Buffalo, MN.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Buffalo,MN.

Application Deadline

This position is anticipated to close on Jan 19, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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