Dispatcher

ABM Industries • Orlando, FL • 1d ago

Overview

Job Summary Details:

The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\2025\Employee\Benefits\Frontline\v2\English_9.5.24.pdf) | (Programa de Beneficios de ABM)

Basic Qualifications:

Must be 18 years of age or older

No high school diploma, GED or college degree required.

No experience required and on the job training provided.

Preferred Qualifications:

One (1) year of prior multi-line reception experience or dispatching experience preferred

Responsibilities:

Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.

Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines @types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements

Ensure timely and efficient movement of resources according to work orders and/or resource schedules

Oversee all communications within specifically assigned area(s)

Receive or prepare work orders and work schedules

Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information

Recognize and mitigate a variety of issues encountered within the department and other work environments

Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources

Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;

Compile statistics and reports on work progress.

Monitor daily services and provide updates and reports

Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1

REQNUMBER: 140161

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

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