Job Description:
This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings
We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.
The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).
The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).
Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision
Essential Functions
Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution
Gathers, validates, and translates technological requirements into design and development specification while providing product management
Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)
Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
Serve as PM and complete PM functions for small to mid-size projects with multiple teams
Collaboratively works with peers, internal and external stakeholders, and vendors
Follows documentation and change management standards.
Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.
Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
Develop and understands business reporting needs for end users
Participates in on-call and command center responsibilities, if applicable
Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity
Attends and participates in team, project and department meetings to increase awareness and information flow
Work with project requestor to complete the minimum viable product of a demand in ServiceHub
Request resources for projects and enhancement work using ServiceHub Resource Plan process
Job Specifics
This role is mostly remote but, will require travel to IH facilities as needed.
This role will need to support operational hours for Mountain Time Zone.
Skills
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Possesses in-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Ability to write correspondence, and process documents
Qualifications
EDUCATION : Bachelor's degree is preferred in information technology, healthcare, business, or related field.
Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
EXPERIENCE : Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
Will be required to certify on one or more Epic applications and maintain certification
Preferred
Epic certifications in Cadence , Prelude , Referrals & Authorization , and MyChart (or ability to obtain within 3-6 months).
Understanding hospital and clinic scheduling and registration workflows
Experience with Epic, Cerner or other major EHR Platforms
Project management experience and familiarity with workflow optimization.
Excellent communication and collaboration skills.
Physical Requirements
Operate computers and other IT equipment requiring the ability to move finger and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to preform work
Location:
Lake Park Building
Work City:
West Valley City
Work State:
Utah
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$32.10 - $50.57
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
