Position Summary...
What you'll do...
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales Responds to incoming specialty process or tier 3 escalated issues and support requests by monitoring incoming requests independently researching root cause of complex issues that impact operations and determining resolution providing direction for handling sensitive contacts understanding the training needs by monitoring teams responses partnering with cross functional key stakeholders to support corporate resolution or action plan determining concerns to escalate to proper departmental leadership for resolution as needed communicating largescale issues to the team members to expedite responses for future calls maintaining issue and resolution data for root cause analysis and future resolution improvement and providing support on development of field communication and knowledge content to mitigate contacts Analyzes and interprets customer and associate feedback by understanding the data trends monitoring key performance reports including listening to some calls root causes of escalations and trends and synthesizing formatting and compiling the required data into specialist service and feedback reports and sharing with senior leaders Implements process improvement plans by driving the improvement of existing processes and escalating existing issues and recommends improvements basis customer feedback and trend analysis Coaches team members by providing feedback to enhance skills providing recognition for success providing guidance on process operations and implementation plans developing the team through their weekly plans making recommendations for additional training and coaching mentoring and developing other associates with or without managerial supervision based on requirements by management Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer first Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .
The hourly wage range for this position is $25.60 - $38.40The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
Regional Pay Zone (RPZ) (based on location)
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years' experience in retail, contact center operations, or a related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Bachelor's degree in Business, Psychology, Counselling, Communications or a related field., Supervisory experience
Primary Location...
2354 Commerce Park Dr, Orlando, FL 32819-8601, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
