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Patient Account Representative

Select Medical • Camp Hill, PA • 2d ago

Overview

(on-site)

Starting at $17.00 per hour

Why work for Select?

We are committed to your growth and success!

Career Advancement opportunities

Competitive pay, benefits and PTO

Monday-Friday

Bonus eligibility

Eligible for referral bonuses

Thorough orientation program

What you'll do:

Investigate and follow up on overdue accounts; document and resolve issues.

Contact patients, insurers, and attorneys to reduce receivables and meet cash goals.

Identify and resolve collection challenges; escalate payor concerns when needed.

Counsel patients on financial options, set payment plans, and process adjustments.

Responsibilities

MORE INFO:

Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.

Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.

Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.

Manage correspondence related to designated work load.

Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.

Identify and resolve issues impacting the timely collection of open receivables.

Provide timely notification to the appropriate managerial staff of any identified payor issues.

Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.

As necessary, request account adjustments as identified via write off requests and refund requests.

Recommend accounts to an outside agency based upon company guidelines.

Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.

Meet the expectations and goals for productivity and cash targets as set forth by management

Performs other duties or special projects as assigned.

Qualifications

POSITION REQUIREMENTS

High School Diploma or GED

One year of customer service experience - Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

One year of experience in an office setting, medical environment preferred

Computer skills, including Microsoft Office products, and familiarity with internet research

Strong organization skills and the proven experience in the ability to problem solve.

Adaptable, detail orientation and strong organization skills are preferred.

Excellent verbal and written communication skills

Strong interest to develop career path

Working Conditions:

Office Environment

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive and thorough paid orientation program.

Hybrid Remote Work Structure

Paid Time Off (PTO) and Extended Illness Days (EID).

Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.

A 401(k) retirement plan with company match.

No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans

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Job ID 353613

Experience (Years) 1

Category Corporate - Central Billing Office

Street Address 225 Grandview Avenue

Min USD $17.00/Hr.

Max USD $17.00/Hr.

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