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IT HELP DESK TECH

First Horizon Bank • Maryville, TN • 1d ago

Description

Location: 1638 Robert C Jackson Dr, Maryville TN 37801

No sponsorship will be provided for this role.

Weekly Scheduled Hours: Monday - Friday 9am- 6pm ET

Summary

The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

Technicians will perform the essential tasks listed below:

Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.

Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.

Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.

Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.

Determine when field support is necessary and dispatch appropriate vendors.

Contribute to internal knowledge base, according to normal support triage, research and documentation.

Level 1 technicians escalate issues as necessary to Level 2 technicians.

Job Requirements (Knowledge, Skills and Abilities):

Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.

Other areas of knowledge such as networking, database, server/client relationships is a plus.

Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners

Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.

Excellent verbal and written communications skills

Excellent interpersonal and professional interaction skills

Self-motivated and directed, capable of independent decision making and prioritization of tasks

Knowledge of ServiceNow a plus

Minimum of 1 year in a similar job function required

Degree in IT related field or technical certifications a plus

Environment:

Work in performed in an office environment

Travel is rare but may be required as needed (less than 10%)

After hours availability required as needed for all helpdesk staff

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_https:/www.firsthorizon.com/\\;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

Medical with wellness incentives, dental, and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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