Description Company Overview: Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management. MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions. Position Summary: The Account Coordinator plays an important role in supporting our Strategic Account Managers by handling the administrative and tactical aspects of account management. This position ensures that client renewals, expansions, and day-to-day operations run smoothly, allowing Account Managers to focus on proactive outreach and relationship-building. If you are detail-oriented, organized, and motivated to deliver strong client experiences, this role is for you. You will collaborate closely with Strategic Account Managers, Business Development Executives, and Customer Success teams to help shape and refine MedInsight's account management processes. This includes developing standardized tools and workflows that drive consistency and efficiency across the organization. In addition, you will monitor adherence to these standards and provide ongoing support to client-facing teams, ensuring they have the resources and structure needed to execute the overall objectives of the MedInsight Account Executive program. . These objectives include, but are not limited to: Serve as the primary point of contact for internal coordination related to client accounts, ensuring smooth execution of administrative and operational tasks. Maintain accurate client records, contracts, and renewal documentation within CRM and other systems, enforcing data entry standards. Prepare proposals, quotes, and renewal agreements in collaboration with Account Managers to support client retention and expansion goals. Track and monitor key account milestones, deliverables, and timelines to ensure commitments are met. Coordinate client meetings, demos, and follow-ups, including preparing agendas and supporting materials. Compile client usage reports and performance metrics to inform Account Managers' strategic outreach. Partner with Business Development Executives and Account Managers to identify and support revenue growth opportunities through expansion, upselling, and cross-selling MedInsight solutions. Develop standardized communication templates and tools to ensure consistent messaging and efficient account management processes. Oversee the internal contract documentation process and facilitate clear communication between Account Managers and Finance to support billing and invoicing accuracy. Collaborate with Account Managers on strategic planning initiatives for key clients, supporting long-term growth objectives. Identify opportunities to streamline workflows and improve operational efficiency across the account management function. You will also work with other account management and client services staff, with responsibility for tasks such as renewals, processing/managing contractual requirements with clients, facilitating change request orders, assisting with account receivables, distribution of key client communications, and coordination of client training. The selected candidate will have occasional travel responsibilities. Success in this role requires strong client management, project management, and organizational skills to ensure effective support of MedInsight clients and the continued development of the position within our organization. A solid understanding of the healthcare analytics market is highly desirable and will enhance the candidate's ability to excel. This role is part of the Account Executive team (inside sales and account management) and is designed as a growth opportunity, with the potential to progress into a future Account Executive position-a fully client-facing role over time. Primary Responsibilities: Finalize, refine, and periodically review Account Executive and Account Coordinator processes and protocols to ensure consistency and effectiveness across the discipline. Help maintain consistency with established standards and document adherence to processes. Support Account Executives in maintaining close collaboration and consistent communication with Milliman Consultants to advance One Milliman initiatives. Partner with Account Executives to assist with daily tasks and operational needs. Manage renewal documentation and contracting processes to ensure accuracy and timeliness. Maintain monthly billing for assigned client accounts, ensuring proper coordination with Finance. Assist the Account Executive team in developing client presentations and other materials that support client engagement. Perform additional duties as assigned by the supervisor or as required to meet project team goals and objectives. Preferred Skills and Experience: Bachelor's Degree or higher in related fields (healthcare) plus at least two years of proven experience in analytics, account management, or other technology solutions. A working knowledge of the healthcare analytics industry. Ability to effectively manage concurrent projects; strong organizational skills and ability to prioritize tasks with little supervision. Strong problem solving and analytical skills. Strong verbal and written communication skills. Strong presentation skills. Detailed orientation. Ability to work independently and within a team environment. Proven proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Compensation and Location: The overall salary range for this role is $45,300 - $80,845. For candidates residing in: Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia the salary range is $52,095 - $80,845. All other locations the salary range is $45,300 - $70,300. A combination of factors will be... For full info follow application link. Milliman is an equal opportunity employer Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
