Store Manager - Florence Mall

The Childrens Place • Florence, KY • 2d ago

Location:

Florence, Kentucky

Job Summary:

The Store Sales Manager will be responsible for leading store teams in driving sales, brand loyalty, setting the expectation, and providing exceptional customer service as well as recruiting and developing top retail talent. This position will have full accountability for the key financial results of the store and will be responsible for the overall leadership and development of the store by building an independent, high-performing team that is dedicated to achieving results and supporting brand strategies.

Responsibilities:

Key Accountabilities:

Drive results by recruiting and developing high performing teams using all available resources to interview, hire, and retain top talent for key store and district positions

Fuel the growth of the business by developing future leaders for the internal pipeline and identifying and networking with external talent to contribute to a solid talent succession plan

Create and maintain a diverse, high-performing team through consistent selection, development, and motivation

Effectively communicate goals and monitor the progress of team members against key business metrics

Coach, mentor, and oversee overall direction of accountabilities to meet store and company goals

Assess performance and provide appropriate level of feedback or action within the performance management cycle to ensure consistent performance

Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor

Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers

Serve as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand

Represent the company in a professional and positive manner

Create and manage scheduling to maximize staffing to effectively meet the needs of the business and drive store profitability while leveraging payroll

Train associates and monitor compliance to all company standard operating procedures (SOPs)

Direct the planning and execution of floor sets in an efficient manner while following Brand guidelines and encouraging collaboration of ideas amongst team members

Drive exceptional shopping experience to our customers and store sales results by influencing associates' behaviors through the Leader on Duty (LOD) program

Manage company standards of merchandise presentation, signage and display

Protect company assets by ensuring adherence to all Loss Prevention procedures

Education and Experience:

High school diploma or equivalent; Bachelor's degree preferred

5+ years of experience as a specialty retail store manager in relevant traffic, volume, and unit intensity

Skills and Behaviors:

Excellent customer engagement, talent development, visual presentation, and operational skills

Must have a strategic mindset

Proven track record of selecting high-performing talent

Must be an effective communicator, including facilitation and presentation of programs, processes, and concepts

Ability to inspire and motivate store team

Must be able to understand and interpret moderately complex financial reports

Broad knowledge of retail landscape

Must be able to plan and execute strategies

Must be adaptable and flexible to changing prioritize

Excellent time management, planning, and organization skills

Must be fiscally responsible

Proficient in Microsoft Office

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