Front Desk Receptionist - Medical

Community Health Connections • Gardner, MA • 2d ago

Description

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Make an impact in your community through a career in health care!

Community Health Connections (CHC) is a safe haven to find compassionate care, regardless of income or insurance status.

Founded on February 25, 2002, we have 20 years of experience as a Federally Qualified Health Center (FQHC) serving low income, underinsured, uninsured, publicly housed, and homeless populations in 35 cities and towns in North Central Massachusetts.

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working one assigned evening.

Responsibilities include:

Receives and directs incoming patients

Reviews and updates patient information related to demographics and insurance

Follows established health center protocol for the check-in, encounter form production, and check-out

Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms

Places reminder calls to patients with upcoming appointments

Follows established health center protocol for daily cash reconciliation

Schedules walk-in appointments, in collaboration with the Nurse of the Day

Schedules patient appointments according to established protocol

Provides coverage to Medical Records as needed

Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients

Minimum Qualifications:

High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred

Bilingual in Spanish, is a plus

1-year similar work experience or in a medical office environment preferred

Computer skills for accurate data entry

Knowledge of basic medical terminology preferred

Demonstrated interpersonal relationship skills

Demonstrated proficiency in reading, writing and speaking in English

Demonstrated ability to work in a fast paced, high telephone call volume office environment

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Qualifications

Skills

Preferred

Accurate Data Entry: Some Knowledge

Medical terminology: Some Knowledge

Medical office experience: Some Knowledge

Bilingual (Spanish/Eng.): Intermediate

Behaviors

Preferred

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or better

Preferred

Associates or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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