Account Manager

LSG Sky Chefs • Des Plaines, IL • 2d ago

Job Title: Account Manager

Job Location: Des Plaines-USA-60016

Work Location Type: On-Site

Salary Range: $64,968.50 - 81,210.63

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Account Manager serves as the primary liaison between the Customer Service Center (CSC), internal departments, and assigned airline customers. This role ensures seamless communication, operational excellence, and customer satisfaction by managing performance issues, addressing customer requests, and coordinating key activities such as menu presentations and service evaluations.

Main Accountabilities

Build and maintain strong relationships with assigned airline accounts, acting as the main point of contact between the CSC, the airline, and the Key Account Manager.
Ensure accurate billing, provisioning, and compliance with customer specifications.
Monitor and maintain daily par levels and inventory control in line with customer standards.
Additional duties include in house IT Support.
Oversee timely and accurate equipment inventory processes.
Guarantee on-time departure of all flights by adhering to catering guidelines.
Support operational departments during airline cycle changes and menu transitions.
Ensure compliance with regulatory and customer requirements (FDA, HACCP) in collaboration with the Quality Manager.
Maintain and update customer specifications, ensuring all changes are communicated and implemented.
Coordinate and participate in customer evaluations, ensuring timely feedback and corrective actions.
Track and report quality scores, flight attendant feedback, and delay data.
Assist the Executive Chef with menu presentations and Chef’s Table events.
Participate in special customer projects and initiatives.

Leadership

Organize, staff, and direct the area of responsibility effectively.
Guide, motivate, and develop team members in alignment with company values and HR policies.
Support the Global Performance System (GPS) process and career development initiatives.
Manage cost budgets, monitor variances, and implement corrective actions as needed.
Promote and support company initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety programs.

Knowledge, Skills and Experience

Bachelor’s degree or equivalent experience required.
3–5 years of experience in account management, customer service, or a related field.
Strong presentation, communication, and interpersonal skills.
Proven ability to understand and meet customer expectations.
Solid understanding of cost drivers and financial controls (product and labor cost variances).
Proficiency in Microsoft Office and Windows-based applications.
Ability to work in a fast-paced, deadline-driven environment with strong problem-solving skills.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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