Patient Service Representative

PREVEA HEALTH • Green Bay, WI • 2d ago

JOB REQUIREMENTS: Back Patient Service Representative #25-605 Green Bay,
Wisconsin, United States Apply X Facebook LinkedIn Email Copy Location
St. Mary\'s MOB-188 Description This position is full-time and will work
40-hours per week. It is full-time benefit eligible. Patient Service
Representative Come work where we specialize in you! We have nearly
2,000 reasons for you to consider a career with Prevea Health-they\'re
our employees. We\'re an organization that values kindness,
responsibility, inclusivity, wellness and inspiration. At Prevea, we
provide continuous education, training and support so every member of
the team contributes to our success. Together we are the best place to
get care and the best place to give care. Job Summary The Patient
Service Representative (PSR) role at Prevea Health is responsible for
welcoming, registering, and scheduling patients and/or visitors in a
friendly and positive manner. This position acts as a liaison between
patients and medical staff. The Patient Service Representative (PSR) is
responsible for creating a positive first impression for anyone who uses
Prevea Health services, whether over the phone, in person, or through
MyPrevea. What you will do Coordinate communication between patients,
family members, medical staff, providers, and administrative staff via
phone, in person, or through MyPrevea. Obtain and confirm accurate
demographic and insurance coverage information. Route medical inquiries,
complaints & messages to appropriate parties. Assist patients and
callers with financial inquiries, including policies, insurance,
payments, and other financial needs. Collect required payments,
including co-payments, outstanding balances, and payments due at the
time of service. Complete necessary account, referral, and claim edit
workflows and maintenance in assigned work queues Schedule and confirm
patient appointments. Provide accurate daily batch and/or deposits to
appropriate staff for processing. Education Qualifications High School
Diploma and/or GED Required Experience Qualifications 1-3 years
Experience in customer service, insurance and/or healthcare setting
Preferred Skills and Abilities Display proficient telephone and computer
skills with clear and professional speaking abilities. Able to provide
exceptional customer service by assessing patient needs, meeting quality
standards, and evaluating satisfaction. Capable of being empathetic and
responsive to patient\'s needs by actively listening, asking appropriate
questions, and continually looking for ways to provide assistance. Able
to efficiently multi-task and adapt to fast-paced environments with
frequently changing protocols and processes. Capable of effectively and
positively interacting with staff members throughout the company.
Promote teamwork and provide a supportive... For full info follow
application link. Prevea is an Equal Employment Opportunity/Affirmative
Action employer *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E3BCE495FBB74468

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