Customer Service Representative (remote)

Cognizant • Atlanta, GA • 3d ago

CUSTOMER SERVICE REPRESENTATIVE (remote)

This is a remote position open to any qualified applicant in the United States.

Due to our expansive growth, we are seeking 100% Remote Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions' internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision.

In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6:00pm CST/No late hours. Monday - Friday schedule/No weekend hours. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.

ESSENTIAL FUNCTIONS:

Answering a high volume of inbound technical phone calls.

Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).

Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.

Documenting all issues comments and resolutions in appropriate software system applications.

GENERAL REQUIREMENTS:

Ability to work in fast paced dynamic environment.

Open to coaching, adaptable and willing to try innovative approaches.

Dedicated quiet workspace.

Reliable high speed internet connection required.

QUALIFICATIONS:

High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred.

Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.

Understanding of the insurance industry, electronic claims, medical office knowledge and/or coding/billing preferred.

Salary and Other Compensation:

Applications will be accepted until January 6, 2025.

The hourly rate for this position is between $19.00 - 20.00 per hour, depending on experience and other

qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and

subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this

posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Similar Jobs

Adoption Manager

Oracle • Atlanta, GA • 45min ago

Management & Administrative

Job Description As an Adoption Manager, you will collaborate with internal and external client stakeholders to execute adoption and efficiency plans to achieve client goals. You will manage and direct project scope, whil...

45min ago

Go to Apply

SMRT JCO II - Central Office - Decatur, GA (FSC)

State of Georgia • Decatur, GA • 2h ago

Management & Administrative

SMRT JCO II - Central Office - Decatur, GA (FSC) ?? Georgia - Decatur ( https://ga.referrals.selectminds.com/jobs/75282/other-jobs-matching/location-only ) New ?? ( https://ga.referrals.selectminds.com/landingpages/law-e...

2h ago

Go to Apply

The Carter Center: Executive Administrative Assistant, CEO

Emory Healthcare/Emory University • Atlanta, GA • 7h ago

Management & Administrative

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidat...

7h ago

Go to Apply

Customer Account Specialist

C.H. Robinson • Atlanta, GA • 7h ago

Management & Administrative

Do your friends describe you as a "people person?" Do you have customer relations experience? Are you looking for a role that will give you an opportunity to learn account management, sales, and operations, and jump star...

7h ago

Go to Apply

Office Support Staff Member, School

Amergis • Atlanta, GA • 7h ago

Management & Administrative

Amergis Healthcare Staffing is looking for qualified Administrative Assistants to be responsible for a variety of administrative and clerical duties to help improve efficiencies at an organization. The Administrative Ass...

7h ago

Go to Apply

Associate Director - Procurement, Contracts and Supply Chain - Program Advisory

Turner & Townsend • Atlanta, GA • 8h ago

Management & Administrative

Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resou...

8h ago

Go to Apply

Flex Shift Security Officer

Omni Hotels • Atlanta, GA • 8h ago

Management & Administrative

Location Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Par...

8h ago

Go to Apply

Lead Adoption Manager

Oracle • Atlanta, GA • 10h ago

Management & Administrative

Job Description As a recognized authority and leading contributor, this project management professional, provides consistent innovative and high-quality solution leadership. Responsible for guiding the successful impleme...

10h ago

Go to Apply

NetSuite Account Manager - Denver

Oracle • Atlanta, GA • 11h ago

Management & Administrative

Job Description NetSuite was the FIRST Cloud ERP company and is experiencing record growth, With over 20,000 customers, NetSuite is outstanding in the market with its ability to work with small startups to large enterpri...

11h ago

Go to Apply

Specialist Technical Account Manager

Oracle • Atlanta, GA • 11h ago

Management & Administrative

Job Description This role will partner, influence and support project and leadership teams in strategy development and execution by providing subject matter business/technical expertise in Oracle Products especially prod...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.