Reception Desk Rep - Radiology

Beth Israel Lahey Health • Boston, MA • 1d ago

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

This is a full-time position, Monday through Friday 11:30am-5:30pm.

Job Description:

Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.

Essential Responsibilities:

Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.

Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.

Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the @type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.

Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.

Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors.

Required Qualifications:

High School diploma or GED required. Associate's degree preferred.

1-3 years related work experience required in a customer service role. Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations..

Attention to detail, strong verbal communication , customer service and keyboarding skills.

Medical terminology knowledge.

Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses.

Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

Prior experience working in customer service related roles.

Competencies:

Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.

Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.

Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.

Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Similar Jobs

Caregiver - Day Shifts

BAYADA Home Health Care • Dedham, MA • 14min ago

Hospital & Medical

Work in your neighborhood and give back to your community. BAYADA Home Health Care has an immediate need for Home Health Aides (HHAs), and Certified Nursing Assistants (CNAs) to care for our clients. As a member of our h...

14min ago

Go to Apply

Outpatient Rehab Client Representative -Per Diem Lawrence

Lawrence General Hospital • Lawrence, MA • 6h ago

Hospital & Medical

At Merrimack Health, we are committed to pay transparency and equity. The base salary range for this position is $17.33 - $25.99, excluding fringe benefits and potential bonuses. Your final base salary will be determined...

6h ago

Go to Apply

Patient Transport Assistant - Radiology 40 Hours 8:00 AM- 4:30 PM

Beth Israel Lahey Health • Boston, MA • 9h ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. RADIOLOGY TRANSPORT MON-FRI 8A-4:30P Job Summary: Safely transports patients to and from the department acc...

9h ago

Go to Apply

Registered Nurse, Radiation Oncology, Rotating

Beth Israel Lahey Health • Boston, MA • 9h ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Utilizes the nursing process as the frame of reference for practice as a professional registered nurse and...

9h ago

Go to Apply

Food and Nutrition Sanitation - Per Diem Lawrence

Lawrence General Hospital • Lawrence, MA • 10h ago

Hospital & Medical

At Merrimack Health, we are committed to pay transparency and equity. The base salary range for this position is $14.68- $20.55, excluding fringe benefits and potential bonuses. Your final base salary will be determined...

10h ago

Go to Apply

Strategy& Health Services - Payor/Provider, Manager

PwC • Boston, MA • 10h ago

Hospital & Medical

Specialty/Competency: Corporate and Business Strategy Industry/Sector: Health Services Time Type: Full time Travel Requirements: Up to 60% A career within Corporate and Business Strategy services, will provide you with t...

10h ago

Go to Apply

Biologics & Immunogenicity Clinical Assay Lead

Pfizer • Andover, MA • 17h ago

Hospital & Medical

Position Purpose As a member of Clinical Bioanalytics within Translational Clinical Sciences, the Biologics & Immunogenicity Clinical Assay Lead will play a critical role in supporting clinical strategies in all stag...

17h ago

Go to Apply

Acute Inpatient Registered Nurse - RN - Dialysis

Fresenius Medical Care North America • Boston, MA • 1d ago

Hospital & Medical

This position will cover Boston Medical Center Flexible schedule 3 or 4 days a week. Would like someone who is open to mid day or evening shift. PURPOSE AND SCOPE: The Inpatient RN provides direct patient care in accorda...

1d ago

Go to Apply

Acute Inpatient Patient Care Technician - PCT CCHT - Dialysis

Fresenius Medical Care North America • Boston, MA • 1d ago

Hospital & Medical

This position will cover the Acute Program at Boston Medical Center PURPOSE AND SCOPE: Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for assigned patients in acco...

1d ago

Go to Apply

Principal Medical Device Software Engineer (Python/C++)

Medtronic • Newton, MA • 1d ago

Hospital & Medical

We anticipate the application window for this opening will close on - 19 Jan 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all....

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.