Experienced Customer Service Representative

Kelly Services • Alpharetta, GA • 2d ago

Experienced Customer Support Representative I

Note: For consideration, all candidates applying for this role MUST have professional experience with SAP and Salesforce , clearly listed on resume.

(Onsite - Alpharetta, GA)

Pay: $27/hour

Start Date: January 6

Assignment: Long-Term Temporary (potential extension)

Schedule: Onsite, Monday-Friday

About the Role

Join Kelly at our North American Customer Service Hub within the Supply Chain organization as a detail-oriented and experienced Customer Support Representative I . This onsite position involves extensive customer interaction, problem resolution, and order processing for a defined customer portfolio. You will serve as the primary liaison between internal teams (Commercial, Manufacturing, Quality, Supply Chain, and Logistics) to ensure order accuracy and exceptional service.

Key Responsibilities

Manage end-to-end customer order processing: data verification, order entry, monitoring, invoicing, and post-invoice follow-up

Maintain strong knowledge of products, customer profiles, and the full Order-to-Cash process

Ensure compliance with all relevant rules, regulations, and internal standards for orders and returns

Update and maintain customer master data in SAP

Coordinate with internal teams (credit, planning, logistics, production, quality) for on-time deliveries and issue resolution

Serve as the primary contact for customer inquiries-including order status, documentation, and general questions

Initiate and support complaint resolution processes; collect customer information and coordinate follow-up

Support Account Managers and Product Managers as needed

Assist inventory management, including consignment or vendor-managed inventory processes

Provide backup support to other CSRs to maintain business continuity

Strengthen customer relationships and ensure a positive overall experience

Required Qualifications

SAP experience (must be listed on resume)

Salesforce experience (must be listed on resume)

At least 3 years of customer service experience in a manufacturing setting

Professional verbal and written communication skills

Ability to identify issues, propose solutions, and manage multiple priorities in a fast-paced environment

Strong organizational skills and attention to detail

Proficient with Microsoft Office/Google Workspace and other digital tools

Familiarity with credit and accounting concepts

Comfortable working in a global, diverse team environment

Collaborative team mindset

Preferred Qualifications

BS/BA in Business, Supply Chain, or related field

Experience in plastics, polymers, or manufacturing industries

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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