Branch Manager - Fredericksburg

Blue Ridge Bank • Fredericksburg, VA • 3d ago

Branch Manager

Fredericksburg, VA

Description

Company Summary:

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.

At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

Job Description:

As the Branch Manager, you will be the face of the branch, leading from a sales and service perspective while actively engaging in community events to strengthen relationships and enhance brand visibility. You will drive business growth, ensure exceptional customer experience, and uphold the banks reputation as a trusted financial partner. Your success is measured by the ability to lead the team, grow, and protect the branchs reputation while ensuring a positive customer experience.

Key Responsibilities:

Community Engagement and Brand Representation

Serve as the primary ambassador for the bank at

local events, business forums, and networking opportunities.

Build and maintain strong relationships with

community leaders, businesses, and customers.

Represent the bank with

professionalism, polish, and integrity.

Sales Leadership and Business Development

Develop and execute

strategic sales initiativesto drive deposit growth, consumer lending, and financial product adoption.

Lead and mentor the branch team to achieve

sales targets and customer satisfaction goals.

Identify opportunities to expand the banks presence and

increase market share.

Customer Experience and Service Excellence

Ensure a

high-touch, personalized banking experiencefor customers.

Oversee branch operations to maintain

efficiency, compliance, and service quality.

Act as a trusted advisor, guiding customers toward

financial solutions that meet their needs.

Team Leadership and Development

Recruit, train, and develop a

high-performing teamthat embodies the banks values.

Foster a

positive, collaborative, and goal-oriented work environment.

Provide coaching and support to enhance employee engagement and performance.

Requirements

Education:

Bachelors degree or equivalent work experience.

Skills:

5+ years of banking experience, with a focus on

branch management, sales, and customer service.

Demonstrated leadership skills and the ability to inspire employees to excel and attain goals as assigned.

Proven ability to

lead, inspire, and develop teams.

Strong

community presenceand ability to build relationships with local businesses and organizations.

Excellent

communication, presentation, and interpersonal skills.

Knowledge of

banking regulations, financial products, and lending practices.

Excellent computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook) and industry-related software.

Decision-making/problem resolution.

Highly motivated and detail-oriented individual.

Abilities:

Work all branch hours, including weekends and evenings required.

Ask questions to uncover and identify varying customer needs; present product features and benefits effectively and provide sound financial guidance.

Successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Competencies:

Leadership and Team Management

People Development- Coaching and mentoring staff to enhance performance.

Decision-Making- Making informed choices that align with business goals.

Conflict Resolution- Handling disputes professionally to maintain a positive work environment.

Sales and Business Development

Revenue Growth- Driving deposit growth, lending, and financial product adoption.

Market Awareness- Understanding local business trends and customer needs.

Networking and Community Engagement- Building relationships with local businesses and organizations.

Customer Service and Relationship Management

Client-Centric Approach- Ensuring exceptional customer experiences.

Problem-Solving- Addressing customer concerns effectively.

Brand Representation- Maintaining a polished and professional image.

Financial and Operational Expertise

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