Healthcare Customer Service Representative - Remote

Teleperformance USA • South Dakota, South Dakota • 4d ago

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Upsell if required

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to @type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Key Competencies:

Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.

Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication: Outstanding communication, listening, and analytical skills.

Organizational Skills: Strong organizational and problem-solving skills.

Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.

Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.

Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Work from Home Requirements:

Internet Requirements:

Minimum subscribed download rate equal or exceeds 30.0 Mbps

Minimum subscribed upload rate equal or exceeds 15.0 Mbps

ISP must have no packet loss and ping under 50ms

Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN

Proof of internet speed required

Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

Similar Jobs

Per Diem Pharmacy Technician

Optum • Rapid City, SD • 9h ago

Hospital & Medical Sponsored

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we ch...

9h ago

Go to Apply

Nurse Practitioner needed to help our Veterans in Aberdeen SD!

Amergis • Aberdeen, SD • 17h ago

Hospital & Medical

We are seeking a compassionate and detail-oriented Nurse Practitioner (NP) to join our team in supporting disabled veterans through the Veterans Benefits Administration (VBA) disability evaluation process. This role is a...

17h ago

Go to Apply

Physical Therapist / PT

Aegis Therapies • Aberdeen, SD • 19h ago

Hospital & Medical

Physical Therapist / PT: Full-time **? Job Type: Full-time Schedule: Flexible, Monday to Friday Setting: Skilled Nursing, Rehab Center, Assisted Living Location: Bethesda Home of Aberdeen - Aberdeen, SD ( http://aberdeen...

19h ago

Go to Apply

Application Analyst- Patient Access

Intermountain Health • Pierre, SD • 20h ago

Hospital & Medical

Job Description: This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and suppor...

20h ago

Go to Apply

Business Analyst - Health Plan

Sanford Health • South Dakota, South Dakota • 20h ago

Hospital & Medical

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 m...

20h ago

Go to Apply

Business Analyst - Health Plan

Sanford Health • Sioux Falls, SD • 20h ago

Hospital & Medical

20h ago

Go to Apply

Health Information Specialist I

Datavant • Pierre, SD • 22h ago

Hospital & Medical

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is power...

22h ago

Go to Apply

Health Information Specialist I

Datavant • Pierre, SD • 22h ago

Hospital & Medical

22h ago

Go to Apply

RN - Registered Nurse - OR

Sanford Health • Rapid City, SD • 3d ago

Hospital & Medical

Careers With Purpose As one of the largest not-for-profit health systems in the United States, Sanford Health is always looking to innovate and grow. Grow with us by joining our team of over 18,000 nurses. Our workplace...

3d ago

Go to Apply

PRN Pharmacist - Community

UnitedHealth Group • Watertown, SD • 3d ago

Hospital & Medical

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.